- Programme Management including allocation and management of resource, managing costs, delivering to deadlines and client relationship management. - Attendance at Board meeting, reporting and advising as a member of the Senior Leadership Team.- Responsible for all finance, including banking, payroll, invoice payment and financial reporting.- Management of the Admin team, including workload planning and supporting Project Managers.- All HR processes from recruitment and… Show more - Programme Management including allocation and management of resource, managing costs, delivering to deadlines and client relationship management. - Attendance at Board meeting, reporting and advising as a member of the Senior Leadership Team.- Responsible for all finance, including banking, payroll, invoice payment and financial reporting.- Management of the Admin team, including workload planning and supporting Project Managers.- All HR processes from recruitment and induction to training and absence management.- Responsible for creating and maintaining all company, H&S and HR policies.- Responsible for office facilities and health & safety, and maintaining ISO9001, ISO14001 and ISO45001 status. Show less

Responsible for financial and operational business processes, dealing with a wide range of tasks.- All HR processes and policies from recruitment and induction to training and absence management.- Attendance at Board meeting, reporting and advising as a member of the Senior Leadership Team.- Management of the Admin team.- Responsible for all aspects of finance.- Responsible for office health & safety, and maintaining ISO9001, ISO14001 and ISO45001… Show more Responsible for financial and operational business processes, dealing with a wide range of tasks.- All HR processes and policies from recruitment and induction to training and absence management.- Attendance at Board meeting, reporting and advising as a member of the Senior Leadership Team.- Management of the Admin team.- Responsible for all aspects of finance.- Responsible for office health & safety, and maintaining ISO9001, ISO14001 and ISO45001 status.- Implemented new time-sheet, expense and job costing software across the business.- Implemented new CRM system across the business.- Introduced a suite of financial reports to support budgeting and cash flow forecasting. Show less

- Responsible for all HR processes. Revised all job descriptions then developed and introduced a company appraisal system to support improved performance management strategy. Created an employee handbook and created / revised all HR policies.- Monthly attendance at and presentation to the Board reporting on KPI’s and workload planning as a member of the Leadership Team.- Management of the Admin Team and Design Engineers, planning and scheduling work, supporting field-based Engineers… Show more - Responsible for all HR processes. Revised all job descriptions then developed and introduced a company appraisal system to support improved performance management strategy. Created an employee handbook and created / revised all HR policies.- Monthly attendance at and presentation to the Board reporting on KPI’s and workload planning as a member of the Leadership Team.- Management of the Admin Team and Design Engineers, planning and scheduling work, supporting field-based Engineers and operations. Significantly improved employee engagement through the introduction of a weekly published dashboard and staff events: company-wide business conferences, charity days and team nights out.- Responsible for finance. Personally responsible for 90% reduction in aged debtors by value.- Account Management; worked collaboratively with a very demanding client on mutually beneficial, operational process improvements.- Introduced suite of operational reports to support more accurate and effective management and work load planning in a fast-moving environment. Show less

- Managed a Team Leader and a team of Analysts and Administrators supporting over 50 field based Account Managers in a variety of capacities. - Managed and developed 10 direct reports, including coaching, career development, training, absence management and disciplinary management.- Workflow management, priority setting and time management.- Recruitment and selection for all roles within the department.- Delivered a high level of customer service to all internal… Show more - Managed a Team Leader and a team of Analysts and Administrators supporting over 50 field based Account Managers in a variety of capacities. - Managed and developed 10 direct reports, including coaching, career development, training, absence management and disciplinary management.- Workflow management, priority setting and time management.- Recruitment and selection for all roles within the department.- Delivered a high level of customer service to all internal customers, directly impacting external customers.- Process improvement plans for all internal processes, including review and improvement of documented standard operating procedures. Show less

- Successfully managed a project to implement a Contracts Management system and control solution in the UK and Ireland, including the creation of a Contracts Management Team within the Master Data Department. This project set the standard for translating the process across Europe.- New process development, communication of new processes, analysing data and producing MS Excel reports.- Worked with Finance and New Business to meet internal and external audit requirements.- Worked… Show more - Successfully managed a project to implement a Contracts Management system and control solution in the UK and Ireland, including the creation of a Contracts Management Team within the Master Data Department. This project set the standard for translating the process across Europe.- New process development, communication of new processes, analysing data and producing MS Excel reports.- Worked with Finance and New Business to meet internal and external audit requirements.- Worked with all levels of employees across Europe. Show less

- Contracted by FDS Marketing , working for T-Mobile at Manchester Airport. Provided post sales customer service, operational and administrative support for mobile phone users at Manchester Airport, which formed a substantial T-Mobile corporate account.

A career break to travel to Thailand, Malaysia, Singapore, Australia, New Zealand and the USA. This was a fantastic experience that taught me so much and allowed me to meet so many people.

- Promoted from Senior Sales Administrator to Support Supervisor in September 2002.- Managed a team of 17 Sales Administrators across two sites.- Managed the end to end process for service and equipment delivery into customers, Including SLA management, quote generation, debt management, attending customer review meetings, recruitment, absence management, performance reviews and training.

As part of my degree at Sheffield Hallam, my third year was spent in industry, working for Tinsley Wire Ltd. My role in Project Engineering was to lead a project to reduce zinc usage on galvanised wire, to minimise costs. This involved working with many different people including Project Engineers, Lab Technicians and Engineers working on the factory floor. The project formed the basis for my dissertation in my final year at university.I also spent some time working in the Personnel… Show more As part of my degree at Sheffield Hallam, my third year was spent in industry, working for Tinsley Wire Ltd. My role in Project Engineering was to lead a project to reduce zinc usage on galvanised wire, to minimise costs. This involved working with many different people including Project Engineers, Lab Technicians and Engineers working on the factory floor. The project formed the basis for my dissertation in my final year at university.I also spent some time working in the Personnel department, carrying out administrative duties, while learning about how the Personnel function operated. Show less