I have extensive experience working at senior level within NHS for the past 15 years in both Acute and Mental Health Services. I can confidently handle sensitive and complex issues effectively and confidentially. I am adaptable, flexible and resilient. I work well under pressure and have the ability to deal with conflicting demands. I pride myself on being well organised, with the ability to multi-task and re-prioritise where required. I confidently manage my own workload using my own initiative to achieve competing deadlines. I am professional and punctual and have a natural ability to work and communicate with people at all levels. I have experience of line managing a an Administrative team, and can effectively lead, motivate and inspire a team in line with Trust policies and procedures to ensure safe and effective practices. I have been previously responsible for training, development, appraisals, supervision, annual leave and sick cover and guidance and mentoring. I have experience with developing relationships with external stakeholders such as, Service Users, General Public, Solicitors, Barristers, HM Coroner, Commissioners, Police, various Government and Health Professional bodies. In addition, I have a wealth of experience in developing and nurturing internal stakeholder relationships at Director level and throughout the Surgical Directorate.I have excellent report writing skills, which includes letters to patients, root cause analysis investigations and Directorate reports for the Directorate Board Meetings and Operations Safety and Quality Group which feed in to Quality Assurance Committee.In my current role as Governance Co-ordinator Lead for Surgery, I work with the core Governance Team to facilitate the delivery of an effective SI pathway for the Directorate. I promote and implement a patient safety culture in all service lines. I provide expert governance advice and support to specified service group(s), including monthly reports and analysis of key issues. I monitor and report Directorate performance against Trust and local key performance indicators and standards, providing support to service lines to achieve against those indicators. I work to maintain an effective Directorate risk register in designated service groups. I have increased understanding and compliance with all governance standards and the management of risk.
Listed skills include Customer Service, Microsoft Excel, Microsoft Word, Outlook, and 8 others.
