Kate Feeney Email & Phone Number

Palmerston North, Manawatū-Whanganui, New Zealand

Drive the strategic direction and embed supporting operational processes for the newly established enterprise change offering

Palmerston North, Manawatū-Whanganui, New Zealand

Partnered closely with the General Manager of Change Management to support the setup and direction of a new strategic enterprise change offering within the newly established Business Operations and Strategy division

Wellington Region, New Zealand

Responsible for the definition, setup and management of a lean, value-led, systems-centric delivery model including enterprise backlogs, roadmaps and initiatives to connect quality, speed to value solutions with technology and growth outcomes

Wellington & Wairarapa, New Zealand

Own and manage the strategy and delivery of a property investment business transforming residential housing stock.

Palmerston North, Wanganui-Manawatu, New Zealand

Manage the programmes and projects team responsible for delivering business technology strategic and operational initiatives to deliver on digitisation, omnichannel and personalised CX outcomes that underpin Toyota New Zealand’s digital transformation journey

Palmerston North, Wanganui-Manawatu, New Zealand

Led the successful delivery of two large programmes of work that spear-headed Toyota New Zealand’s digital transformation journey to provide connected, omni-channel vehicle purchasing and servicing experiences using value-led, agile delivery principles

Newbury, Berkshire

Accountable for driving the delivery strategy and realisation of the sales and commercial operations roadmap to deliver maximum value balancing commercial drivers, market analysis and delivery feasibility.

Newbury, Berkshire

Responsible for managing the strategy, timescales and end delivery of an enterprise wide SalesForce implementation into Vodafone Global Enterprise (VGE) as part of a global transformation effort for Vodafone Group.

London, United Kingdom

Accountable for the end-to-end delivery of technology, process and policy change required to establish a new commercial trading channel for BSkyB’s NOW TV premium content internet TV start-up in line with the Christmas Trading period and Q2 results.

London, United Kingdom

Responsible for the business change delivery of a super 12 executive level CAPEX investment that produced Sky’s first omni-channel sales platform. Developed CRM and business transformation strategies to increase the ROI of sales and marketing operations reducing costs and increasing revenue by removing complexity, bottlenecks and duplication to convert and keep customers via informed targeting techniques turning them into advocates.

Direct and matrix management responsibility for a multi-functional team responsible for shaping, defining and driving transformational business change within the Commercial Sales and Marketing and Operations business areas. Realised business transformation needs by exploiting technology change to design cost effective and efficient customer sales and service journeys with supporting operating models.

London, United Kingdom

Business analyst on Sky’s largest customer facing strategic CAPEX initiative committed to delivering a single sales experience across all routes to market (online, call centre, retail, mobile) enhancing Sky's trading capability through process improvement, platform replacement and business transformation.

Manchester, United Kingdom

Business analyst responsible for day-to-day stakeholder management as part of a programme of work tasked with delivering a seamless vehicle for delivering front and back-office services. The programme delivered across two phases; phase 1 - customer service centre; phase 2 - corporate contact centre. Microsoft Dynamics CRM was developed in an exciting and innovative way across all channels (phone, face to face, web and text) including integration with all relevant back office systems and mobile devices

London, United Kingdom

Reporting to the Programme Director working within a Prince II framework to manage end to end project delivery including project initiation, approach, design, planning, build, test and rollout of service improvement projects.

New Zealand

Range of projects including: Telecom NZ Retail NZ Ltd requirements workshops, data redesign and realisation supported by UML notation; Westpac New Zealand Ltd retail banking loans originations system implementation utilising functional requirements specification and Data Flow Diagrams; Release Management and Configuration utilising Documentum ECMS and Arbortext XML Publishing for the New Zealand Parliamentary Counsel Office.

Graduate Diploma, Psychology

Executive Mba, Business Management

Activities and Societies: Executive MBA intake 2014

Bachelor Of Laws - Llb, Law

Bachelor Of Commerce (B.Com.), Majoring In Information Science, Highest Final Year Mark Across Faculty

• John Waddell Hayward Scholarship in Commerce for post graduate studies