Responsibilities:o Reconciliation of general ledgers and customer accounts.o Strong problem solving and analytical skills.o Investigating exceptions.o Advising teams to clear outstanding items.Upskilling through Udemy:o Introduction to Payment Dispute Resolutiono Risk, Payments and Fraud [2023]o Enterprise Risk Management o Payment Risk 101o Communication Skills: Emotional Intelligence Coachingo Write Better Emails: Tactics for Smarter Team Communicationo The Customer: Build a Customer Service Strategy (BITE SIZE)o The Customer: How to Understand Their Needs (BITE SIZE)

Responsibilities:o Monetary transactions completed accurately.o High volume of data entry and processing across a variety of systems that interact concurrently.o High level of computer literacy with strong knowledge of Microsoft Office suite including Teams.o Managing and maintaining multiple inboxes.o Clear understanding of loan process.o Acting with discretion and confidentiality in all dealings.o Training new team members and assisting in the onboarding process.o Quality data checking, monetary authorisation within team, and basic auditing.o Corresponding with internal and external stakeholders including those offshore.o Liaising with solicitors to ensure timely settlements.o Ensuring transactions are balanced and following up accordingly.o Strong prioritisation skills and ability to work with a sense of urgency to meet multiple dailydeadlines under strict timeframes.o Communicating with team to allocate workload.o Reviewing new instructions and ensuring information is current.o Responding and following up to enquires or missing information.

Responsibilities:o Operate as an effective team member;o Monetary transactions;o Working in a challenging, high pressure environment while always having an emphasis on customerservice and the businesses values and responsibilities;o Communicate clearly and concisely;o Mentor and train new members; ando Effectively facilitate the resolution of customer concerns, enquires and complaints. Elevating theissue to appropriate level to ensure satisfactory resolution is achieved.Achievements:o Employee of the Quarter - first quarter 2017o Employee of the Month – November 2016