As a Talent Acquisition Specialist at B&Q, I play a crucial role in driving our recruitment strategy and enhancing our employer brand. Leveraging my expertise in sourcing, screening, and interviewing, I successfully identify and onboard top talent across our retail sector, ensuring a seamless fit with our company culture and values. I collaborate closely with hiring managers to understand their needs, develop innovative recruitment campaigns, and utilize data-driven approaches to optimize our hiring processes. My efforts contribute to build a high-performing workforce, fostering diversity and inclusion, and supporting B&Q's growth and success.

Gathering important documents and data to execute contracts for both Clients and Artists, ensuring terms and conditions align and logistical queries are met.Scheduling and coordinating travel, both domestic and international for the global company, striving to find the best prices and to create better margins of profit for the Account Managers.Corresponding daily on multiple events, providing written communication via email as well as facilitating over 20 calls a day from Clients, Artists and staff.Helping to increase Client retention by striving to create wonderful customer experiences for both Clients and Artists, incorporating working closely alongside the Account Managers to create a more streamlined working approach.Using systems like Gmail, Google Drive, Excel, CRM and Nifty.

Managing 3 teams of call handlers, with 30 handlers in each team, in their daily tasks whilst updating payroll and holiday queries, conduct management and performance trackers.Empowering call handlers to increase team morale and motivation, to reach targets and retain staff.Train both new and ongoing staff on new systems and practises in a short time frame to meet the challengingtargets set with the track and trace program as it developed and grew.This role required excellent communication, organisational and time management skills to help deal with a wide variety of tasks in a fast paced environment.

Sourcing both cabaret and speaker entertainment to enrich the guests onboard and bring the world alive for the guests. Ensuring that we delivered an effective product that stayed relevant to the moving trends whilst remaining loyal to the brand.Creating documents for Artists, including joining letters, agreements, invoices and travel details.Dealing with any emergencies that may arise, maintaining a duty of care for the entertainer.

Creating children based entertainment, specialising in entertainment suitable for primary aged children.Developing themes and ideas to bring the magic of fairy tales and whimsical themes alive.Maintaining the back of house, making costumes, sourcing props and the day to day running of the diary etc.

Performed various shows to families and children on a daily basis, from making Flubber as a crazy scientist to acting on the Walt Disney Stage to 1000 people

Performing seasonal shows at well known family parks and resorts.