Kate Forward Email & Phone Number

Wellington

My experience in managing tender responses ensures suppliers keep the customer at the front of every discussion; responses are aligned to customer outcomes and goals; strategies are well thought out with a clear plan on how to deliver and an easy-to-read submission. I am a certified ICAgile Certified Professional in both Fundamentals and Facilitation. My approach to bid management takes agile learnings to ensure a collaborative, safe space for people to ideate and produce a gold standard… Show more My experience in managing tender responses ensures suppliers keep the customer at the front of every discussion; responses are aligned to customer outcomes and goals; strategies are well thought out with a clear plan on how to deliver and an easy-to-read submission. I am a certified ICAgile Certified Professional in both Fundamentals and Facilitation. My approach to bid management takes agile learnings to ensure a collaborative, safe space for people to ideate and produce a gold standard response. Show less

Wellington, Wellington Region, New Zealand

During my time as a Bid Manager, I built on my skills attained as a Bid Specialist. I facilitated and ran complex, high profile deals while managing inputs from senior stakeholders across the business. I was a key contact regarding anything bid related for the Wellington and South Sales units. My role included facilitating and managing the end-to-end bid process, background research, workshopping strategy, driving deadlines, discussing psychological safety within the team, updating reusable… Show more During my time as a Bid Manager, I built on my skills attained as a Bid Specialist. I facilitated and ran complex, high profile deals while managing inputs from senior stakeholders across the business. I was a key contact regarding anything bid related for the Wellington and South Sales units. My role included facilitating and managing the end-to-end bid process, background research, workshopping strategy, driving deadlines, discussing psychological safety within the team, updating reusable business collateral, and having fun!! Show less

Over the past two years as a bid specialist, I have grown my skills and knowledge within bids, sales and the private sector. I focus on the importance of keeping the customer at the front of every discussion, the facilitation of a successful bid process and a keen eye for design/collateral. My favourite part about my job is researching and understanding the customer to ensure what we propose is aligned to their outcomes and future goals.Along with facilitating the bid process, I also… Show more Over the past two years as a bid specialist, I have grown my skills and knowledge within bids, sales and the private sector. I focus on the importance of keeping the customer at the front of every discussion, the facilitation of a successful bid process and a keen eye for design/collateral. My favourite part about my job is researching and understanding the customer to ensure what we propose is aligned to their outcomes and future goals.Along with facilitating the bid process, I also spend time developing other areas of sales support, recreating/designing templates, presentations and graphics. I find joy in supporting the sales team to be prepared and fully supported when meeting with their customers, helping them to achieve their business goals. Show less

Wellington & Wairarapa, New Zealand

Working on a fixed term contract to assist with establishing two outbound call centres in different sites across New Zealand. I was tasked with helping recruit Team Leads, logistic planning for both sites (including staff, trainers, equipment), managing relationships between key members of the team, ensuring back end processes were completed for staff and anything else that would support the lead. ACHIEVEMENTS● Key player in ensuring two outbound call centres were set up quickly and… Show more Working on a fixed term contract to assist with establishing two outbound call centres in different sites across New Zealand. I was tasked with helping recruit Team Leads, logistic planning for both sites (including staff, trainers, equipment), managing relationships between key members of the team, ensuring back end processes were completed for staff and anything else that would support the lead. ACHIEVEMENTS● Key player in ensuring two outbound call centres were set up quickly and correctly● Continuously improving and adapting processes - which included external facing websites with customer centric informationRESPONSIBILITIES ● Ongoing management of logistics and workforce planning ● Managing key relationships within the business and across the sites● Run team meetings across multiple sites Show less

Wellington & Wairarapa, New Zealand

ACHIEVEMENTS • Successfully on-boarded and trained 12 call agents. This included; ensuring accounts were ready for staff, teaching the process of their work, coaching on how to use the tool and how to interact with our customers. Actively provided constructive feedback to improve the conversations and the quality of incoming data. • Proactively led the organisation and running of cross agency micro-secondments. This included using existing networks to create opportunities in other… Show more ACHIEVEMENTS • Successfully on-boarded and trained 12 call agents. This included; ensuring accounts were ready for staff, teaching the process of their work, coaching on how to use the tool and how to interact with our customers. Actively provided constructive feedback to improve the conversations and the quality of incoming data. • Proactively led the organisation and running of cross agency micro-secondments. This included using existing networks to create opportunities in other government agencies, organising how and what each micro-secondment will look like, working with HR from a contract perspective and with people leaders to give them confidence in the process. RESPONSIBILITIES• Planned, sourced and organised multiple brown bag sessions for development of IT&C staff• Wrote ongoing communications for the IT&C People Development Yammer page• Managed the quality of verbatim data for ongoing improvement and training of staff for VoC work Show less

Wellington & Wairarapa, New Zealand

The GovTech Talent Graduate Programme is a 24 month fixed term role. During the two years, the graduate rotates around three different government agencies, spending eight months in each, gaining exposure to ICT and digital functions. I was one of 15 selected for the programme from over 450 applicants. Below are my responsibilities I completed during my full two years in the graduate programme. RESPONSIBILITIES • Assisted with the recruitment of the second and third cohort of… Show more The GovTech Talent Graduate Programme is a 24 month fixed term role. During the two years, the graduate rotates around three different government agencies, spending eight months in each, gaining exposure to ICT and digital functions. I was one of 15 selected for the programme from over 450 applicants. Below are my responsibilities I completed during my full two years in the graduate programme. RESPONSIBILITIES • Assisted with the recruitment of the second and third cohort of the graduate programme• Panel member to represent graduates for the recruitment of GovTech Implementation Lead• Active member on the system initiative teamWhile I was on my first rotation at DIA (Service Innovation) I completed: ACHIEVEMENTS • Managed and produced a complex collaboration between Ministers, Treasury, DIA, NZTA, and Customs, with a critical timeline due to the upcoming elections, to produce a video to support a media release by the Minister. (https://www.youtube.com/watch?v=UlrSqLBSclI&t=3s). • Proactively approached to lead the initial discovery, scoping phase of digital inclusion working alongside Auckland City Council. Conducted 1:1 interviews in low decile communities to gather first-hand information then wrote the first draft of the report. RESPONSIBILITIES• Ran a channel strategy community of practice • Recruited participants for user workshops• Managed key relationships for ongoing video productions• Attended monthly tier 3&4 cross government meetings Show less

Wellington & Wairarapa, New Zealand

ACHIEVEMENTS • Successfully trained a large number of highly resistant individuals on a national basis (Wellington, Christchurch, Dunedin, Auckland). Translated technical information into easily digestible information for all skill levels during group tech sessions. • Achieved a finalised success criteria after complex negotiations with multiple stakeholders (MPI, Customs, IR and MBIE). This was used as the success basis for the Proof of Concept of the Artificial Intelligent digital… Show more ACHIEVEMENTS • Successfully trained a large number of highly resistant individuals on a national basis (Wellington, Christchurch, Dunedin, Auckland). Translated technical information into easily digestible information for all skill levels during group tech sessions. • Achieved a finalised success criteria after complex negotiations with multiple stakeholders (MPI, Customs, IR and MBIE). This was used as the success basis for the Proof of Concept of the Artificial Intelligent digital concierge.RESPONSIBILITIES• Organised and reported on multiple events such as Cyber Smart, Tech Weeks and Phishing campaigns• Wrote ongoing communications for intranet updates• Completed the go-live for new organisation wide development tool Show less

Bachelor'S Degree, Double Major: Management/Human Resource Management

Activities and Societies: Awarded the Emerging Leaders scholarship and programme.

Ncea Level 3, Ncea, Excellence

Nz Certificate In Tikanga (Mātauranga Māori), He Papa Tikanga

Insight into a Māori worldview. I will be learning about traditions, concepts, values and protocols and understand why Māori do things.