Kate Friedheim Email & Phone Number

United States

United States

Asheville, North Carolina, United States

- Designed and conducted 8 weeks of User Acceptance Testing (UAT) for 30 testers, which included creating a timeline, writing weekly test scripts, and hosting 5-10 weekly one-on-one UAT sessions with users, and a weekly open office hours session- Organized qualitative data to identify and prioritize user pain points and needed fixes, which resulted in actionable steps to improve the overall function and user experienceIdentified a gap in Quality Assurance testing and developed a repeatable process that was adopted across the company, while conducting testing first-hand, and delegating tasks to my team- Displayed a strong attention to detail that helped identify the root causes of bugs/errors and utilized software development background to provide relevant context when logging bugs, which sped up the development process- Collaborated with a cross-functioning team to help research, design, and deliver an enterprise application for staffing and payroll so that both internal staff and external applicants would have a seamless user experience- Interfaced with high-level stakeholders to identify business needs and translate them into functional requirements and showcased ability to communicate complex ideas in non-technical terms with product, design, and leadership groups

- Working hands-on to develop the web application with React and contributed features such as an account details page, product availability insights and an overview page during user onboarding- Collaborate with a small, agile team to deliver a new SaaS consumer products pricing tool, conduct alpha and beta testing and iterate our design - Took initiative to think like the user, spot UX/usability issues, and question areas of inefficiencyWhen I was a full-stack developer on the New Products team, we were getting feedback from frustrated alpha users that their selected products weren’t showing up. I investigated and by digging deeper, it turned out that our database did not have pricing data for those products, and it wasn't an issue with our API calls. I suggested a solution which resulted in adding an overview page that showed which products had zero data, and gave users the opportunity to edit their selections.Product Snapshot (Product Owner)The Product Snapshot started as a collaborative hackathon project, but I took ownership of the development when marketing decided it had real value to bring in new customers. I collaborated with the marketing team to define the requirements, added the new features, cleaned up the bugs and got it ready for public launch. If you would like to learn about tomato pricing, here is the url: https://app.spotlite.datasembly.com/snapshot/cfb650f7-7f19-44a1-9b7a-6b6b8b511c02DaaS TeamI was switched to the Data as a Service (DaaS) team, where I rose to the challenge, learning Scala and out data-pipeline on the job. I took the initiative to volunteer for front-end work for internal applications and even helped our Product Manager conduct user testing research of a customer facing feature.- Led design discussion to narrow the focus of the internal monitoring tool, which resulted in a MVP design with the most immediate impact and a manageable engineering effort

Greater New York City Area

- Lead the development of an internal web application that combines three legacy code lookup applications into one, and provides a fresh user interface and overall better user experience.- Learning React on the job, and gaining invaluable hands-on experience developing the new front-end using: React JS, Redux, Javascript, HTML and CSS- Create partnerships with developers, Business Analysts and Quality Assurance team members throughout the software development lifecycle to deliver a successful product, that will be used by over 300 end-users- Learn new languages and technical skills (React, REST API, C#) on the job and instruct fellow developers on my experiences and insight. Always accountable to create a positive learning environment for peers to ask questions and share ideas- Develop software and web applications using both Agile and waterfall development lifecycle in a professional learning environment - Transitioned successful to remote working and continued to and used clear professional communication and patience when participating in virtual meetings and virtual collaboration

Charlotte, North Carolina Area

• Conducted 100+ end-user and customer discovery interviews• Designed customer interviews to understand user needs and to design the technical requirements for the software development life cycle• Participated in Ventureprise, to conduct customer discovery interviews (without bias), identify the problem, value proposition and the right target market for our solution/product• Pivoted our solution and our target market based on the data and our findings• Tested our design solution through low-fidelity prototype user testing and interviews• Designed a case study and pilot proposal for partners to test our business hypothesis and test the product’s usabilityDuring my experience JouleScout, I use my creativity and determination to solve problems, utilized my communication and organization skills, and I am constantly building and maintaining relationships.- Accepted into the UNCC Ventureprise Program- EPIcenter Energy Incubator and Accelerator May 2019 - Present- RIoT Accelerator Program

Charlotte, North Carolina

• Coordinated with other instructors to teach and facilitate the learning plans of a hundred students throughout the week• Instructed students from Elementary math to Calculus to build confidence and create a strong foundation• Utilized patience, encouragement and empathy to uplift students, especially those who struggled in math• Developed onboarding materials and instructional procedures to better support the team members and provide an organized and consistent environment for students. Coach and mentor new instructors and encouraged teamwork, questions and kindnessAs a math instructor at Mathnasium, I was always patient and encouraging to my students and created a positive learning environment where questions were encouraged. I love the moment when a student has their spark of understanding, especially after a difficult problem that they persevered with. I guided my students to think critically and empowered them with the building blocks to feel more confident in their abilities. I also took the initiative to create best practices documentation that eventually turned into onboarding materials for new instructors.

Charlotte, North Carolina

• Developed energy education curriculum to instruct over 50 seniors at community center about energy efficiency and heat-wave safety• Communicated our message through our digital/print content, marketing materials and website to grow our digital following and increase our social impact• Collaborated with organizations and communities to build relationships, empower under resourced communities and achieve measurable results for the communityI still remember my first day at RETI (Renewable Energy Transition Initiative), a non-profit that works on environmental justice and energy equity. One of the first things I did was complete a website audit, because during my research, I noticed some bugs and areas of improvement on their website. I bring qualities to the table such as honesty, clear communication, and problem-solving. A month after I started at RETI, I noticed that the amount I was being paid did not match the hours that I worked. I immediately brought it to my supervisor’s attention that I was being overpaid, and I provided a plan to rectify the situation. Working at RETI, I wore many hats because it is a small organization. I have experience as a content creator, editor, grant writer, program manager, and overall operations management. Through my role at RETI, I fostered a partnership with a solar developer and solar financer to provide smart home education and rooftop solar for a family in an under-resourced neighborhood. I designed and implemented the application and selection process of the homeowner, and maintained a relationship with Sharon, the homeowner, and various stakeholders throughout the entire project. I still check-in on Sharon to see how she is enjoying her rooftop solar system. Sharon says that she still loves to watch the meter run backwards when the panels are producing electricity.

Charlotte, North Carolina Area

• Educate visitors through public programs by providing interesting facts about museum animals and conservation efforts • Greet museum visitors and inform them about the daily programs and exhibits• Sell daily admissions and annual memberships depending on the needs of the customer• Collaborates with animal keeper to perform animal husbandry

• Collaborate with non-profits, community members, community gardens and local restaurants to promote healthy neighborhoods in downtown Raleigh• Organize events that engage community members to learn about urban food systems and participate in local food projects• Update website, improve user interface and organize the flow of information

Office Of Waste Reduction And Recycling

• As an intern in the Office of Waste Reduction and Recycling I practiced clear communication and worked with student groups and faculty to achieve successful outcomes.• Implemented an on-campus residential composting program in 9 communities through collaboration with Residential Hall Association (RHA) and the Environmental Affairs Committee (EAC)• Developed educational material for Green Events training and Residence Hall Composting Program• Engaged UNC students in sustainable initiatives through Green Events and on social media, and updated OWRR web page• Helped organize and promote various zero-waste "Green Events" on campusThe summer before my junior year at college, I worked as an intern of the UNC Office of Waste Reduction and Recycling (OWRR), lifeguarded at the YMCA and took a physics summer course. Earlier that spring, I collaborated with the OWRR director to create an intern position for myself to expand the on-campus composting program. As a member of student government, our committee’s first attempt at a composting program hit many roadblocks my first year. My sophomore year, with a new design, we successfully launched the program in 4 locations, and without losing momentum, I took a deep dive into the program to plan for long-term growth through my internship. Through collaboration and hard work, the program grew from 30 participants to over 200 in two years. The organization structures I put in place have allowed the program to continue to grow after I passed the torch. That summer, I had a very full plate, but I balanced competing priorities, stayed organized and honed in my time-management skills. I also learned that I have limits and by taking time to recharge, I am more productive in my work.