Kate Galna Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Projects with BA and Testing tasks performed: * Service Now: Back-end configurations from business requirements. Stakeholder relations and vendor management with offshore vendor in another time-zone. Creating templates and process documentation for uplift and retainment of knowledge.* Qualtrics: Outbound Surveys on client satisfaction with integration.

Docklands, Victoria, Australia

• Delivered the Functional testing (ST) of the following project: * Oracle platform upgrade project for NSW and Qld (CC&B platform): v2.4 - v2.9.Delivered the Functional testing (including SIT, FDR, UAT, Regression) of.
• Defect Triage and Defect Management
• Support/issue management and resolution for the users, training and successful handover to the new team managing the application (ALM upgrade (v12.5 to v16))
• Tracking/Documentation tools: JIRA, Confluence, ALM, Trello
• Methodologies/Frameworks: Agile, stand-ups
• Documentation: Test Approach, TSR, Traceability Matrix, Burn-Up charts for reporting, Daily Status reports.

Docklands, Victoria, Australia

• Project: Galileo R1/Victoria (Customer Management Transformation project)Project Description: Implementation of a new SaaS customer technology platform which is scalable and future-ready.
• Tracking/Documentation tools: JIRA, Confluence, ALM, Trello
• Software assisted in Testing: JMeter, Splunk, Tosca, Salesforce, MuleSoft, GoTranverse, AWS Lambda, Snowflake, CAWA, Jenkins, Groovy, Oracle SQL Developer
• Testing conducted: OAT (Operational Acceptance Testing – Non-Functional)
• Methodologies/Frameworks: Agile, stand-ups
• Documentation: Defect management, creation of: Test scenarios/test cases and Test Approach

Docklands, Victoria, Australia

• Program: Loyalty 'Customer First Focus’ programProject: Live Better Project Description: Live Better is a Health and Wellness app which is part of the ongoing ‘Customer First Focus’ program. It’s aimed at encouraging.
• Responsibilities: The monitoring of Loyalty Systems and technical support queries. Issuing Live Better points in Production environment. Performing QA checks on the Live Better app. Managing the Rewards Store process.
• Systems utilised: SPLUNK, Podium (LMS), SAP CRM as well as internal Medibank systems.
• Tracking/Documentation tools: JIRA, ServiceNow and Zendesk
• Methodologies/Frameworks: Agile, stand-ups, coordinating with off-shore vendors
• Documentation: Process documents, creating defects/incident reports/change requests

Docklands, Victoria, Australia

• Duration: 2 years and 8 monthsPosition: Senior Test AnalystProgram: Loyalty 'Customer First Focus’ programProject: Live Better mobile app Project Description: Live Better is a Health and Wellness app which is part of.
• Tracking/Documentation tools: JIRA, Confluence
• Software assisted in Testing: SAP CRM, iMed (claim system), mobile devices, Postman, Podium (Loyalty Management System)
• Testing conducted: Mobile SaaS product (Android and iOS), API, manual, SIT, regression, UAT, exploratory
• Methodologies/Frameworks: Agile, stand-ups, coordinating with off-shore vendors
• Documentation: Raising defects, test scenarios/test cases based on User Stories, daily status reports, Test Summary Report (TSR)---------------------------------------------------------Duration: 8 weeksPosition: Test.

Melbourne, Australia

• Client: Dialog GroupPeriod: December 2016 - February 2017Position: Test AnalystProject: Gateway Prison project
• Tracking/Documentation tools: JIRA
• Testing conducted: manual, UAT
• Methodologies/Frameworks: Agile, Kanban Board, Scrum
• Documentation: UAT test cases, mapping User Stories to test cases-------------------------------------------------------Client: PTV (Public Transport Victoria)Period: January 2016 - October 2016Position: Senior Test.
• Public transport software (ie Train, Tram, V/Line, Bus)

Footscray, Melbourne

• Provided financial and business analysis for several projects as part of a program of transformational change.
• Used process modelling tools such as iGrafx and Visio to document AS-IS process maps.
• Developed and implemented Resource and Service Models requiring Excel knowledge and performed data analysis and financial modelling.
• Strong communication and stakeholder engagement experience by facilitating workshops with business users for SLA’s (Service Level Agreements) between multiple departments.
• Co-ordinated and liaised with IT and business stakeholders on a BPM project for the implementation and UAT of Centrelink automated forms.
• Provided support to the project manager to manage scope and risks, ensuring success before, during and for a period after project implementation.

Melbourne CBD

• Validated solution performance and verified that business and technical requirements were met to the agreed standard, ensuring the expected benefits were realised.
• Managed the test lifecycle through a business partnership approach including creating test cases and test scripts, the review of requirements and technical documents.
• Managed UAT and PVT and the defect resolution process.
• Testing Performed: Manual, System, Exploratory, Integration, Regression, Functional, Boundary, Production Verification, Managing User Acceptance
• Methodologies Covered: Waterfall and AgileDocumentation:
• HP Quality Center for the creation of test cases, executing test cases and defect tracking.

Notting Hill, Melbourne

• Testing Performed: Manual, System, Usability, Exploratory, Risk-Based, End-to-end, Shakedown, Regression, Integration, Boundary, Functional, Performance, Unit (for developers when required)
• Methodologies: Waterfall and AgileDocumentation:
• Writing Test Cases from client’s Statement of User Requirements,
• Tracking of tasks per build in Excel spreadsheet
• Creating statistics of bugs/incidents per build for managementSoftware/Hardware Tested:
• Front End application on PCs, Touch screens and Dynakey registers

Melbourne CBD

• Testing Performed: Manual, Installation, System, Usability, Exploratory, Functional, Regression, Integration, Web
• Methodologies: WaterfallDocumentation and Communication:
• Writing Test Plans from Client/Company requirements
• Writing Bug/Incident Reports using a web based program; Fogbugz
• Setting up/maintaining Virtual PCs which were used to testSoftware/Hardware Tested:
• Front End application on PCs

London, United Kingdom

• Testing Performed: Manual, Installation, System, Usability, Integration, Smoke
• Methodologies: WaterfallDocumentation:
• Writing and running test scripts for specific functions within e-Work using WinRunner and Test Director.
• Writing a Functional Specification to install e-Work, as no formal specification existed.
• Bug tracking with web based Feedback system
• Using MS Office including VisioTechnical:

Glen Iris, Melbourne

Glen Iris, Melbourne

Bachelor’S Degree, Information Systems

Information Technology, Diploma