Kate Gargiulo, Ma Email & Phone Number

Los Angeles Metropolitan Area

Courses: Hands-On Ticketing, Hands-On MembershipsInstruction & CRM:• Evaluate student’s work in Tessitura CRM including new account creation, ticket sales, pricing and event builds• Provide detailed feedback to students on their work to help them improve their CRM skillsService and Relationships:• Provide quality assistance to Tessitura members by responding student inquiries within one business day• Listen closely to student’s unique needs and requests; resolve or escalate cases when students need additional services• Help students access their databases and navigate the learning hub to access lessons and submit assignments

Greater Los Angeles Area

Account and Relationship Management:• Created sales and partnership pipeline documents; determined all states of the sales and partnership relationship• Maintained sales and relationship pipeline documents using Google Sheets; tracked all interactions with clients and prospects to ensure their needs were metSales, Contracts and Reporting• Conducted 50+ product demonstrations at virtual and in-person conferences• Submitted weekly sales reports to senior management to keep stakeholders appraised of recent accomplishments, meetings, and upcoming events in the sales department• Wrote statements of work and contractual provisions for new clientsProject Management:• Supervised timelines for client-facing presentations; ensured projects remained on-track and adjusted presentation scope, when necessary• Collaborated cross-departmentally to keep projects on-track and to meet tight, and shifting deadlines• Collaborated with technical staff to review client data in SeatCycle application; used insights from cross-departmental meetings to clarify data-driven insights to stakeholdersCustomer Service:• Served as primary point of contact for all clients and conducted initial needs analysis for all prospects• Served as front-line customer service; responded to email inquires and requests for product demonstrationsConference Planning and Presentations:• Created slide decks for in-person and virtual conferences using PowerPoint• Scheduled travel and logistics for conferences, sourced audio and visual equipment, gathered marketing materials, and shipped supplies to conferencesCommunications:• Wrote and edited copy for marketing materials including fliers and advertisements• Wrote two pieces of sponsored content for INTIX Access Weekly: “5 Ways to Monetize the No-show Problem” and Proactive Communication: 3 Steps to help you engage with your Patrons in a Distracting World

Beverly Hills

Project Management• Established a sales reporting program for multiple departments and revenue streams• Collaborated with senior management to create unique sales reports for each client and concert tour• Successfully delivered regular reports despite changing timelines and strict deadlinesReporting• Created weekly financial estimates based on VIP and Platinum ticket sales using Excel• Accessed data from multiple internal and external sources; ensured accuracy of all sales data and reported anomalies to management• Maintained professional relationships with ticketing managers from all over the US and Canada to ensure steady and timely delivery of incoming ticket countsCustomer Service• Provided outstanding customer service via email, phone and in-person at VIP Nation events

Santa Monica, Ca

Project Management:• Improved inventory management and payment authorization systems; oversaw a payment gateway migration• Collaborated with development staff to achieve PCI complianceReporting:• Generated and delivered daily sales reports for senior management using Patron’s Edge CRM• Completed end-of-show box office reportsCustomer Service:• Served as customer service manager and resolved complicated ticketing and account issues via phone, email, and in-person• Managed the box office for 180 performances annually; resolved seating and other last-minute event issues• Created a new employee training program to improve customer service

Kirkland, Wa

Project Management:• Successfully launched Vendini ticket sales and CRM software; trained box office staff on same • Created a written training manual unique to our utilization of Vendini for our employees• Became a point-person from the box office to our software consultants and regularly relayed questions to our consultants regarding how we could best use the software• Created an internal box office website to streamline incoming communication from other departmentsSales, Events and Customer Service:• Became the first Patron Services Coordinator and served as a direct sales contact for board members • Managed the box office during daily business and 50+ performances annually; resolved seating and other last-minute event issues• Oversaw complex ticketing and admission scenarios including event cancellations and managing guest lists for non-ticketed eventsReporting:• Completed daily financial statements for all ticket sales using Excel• Managed the group sales database using Excel; analyzed sales activity of loyalty programs for senior management

Remote; Field Position

● Active as researcher 2008-2012● Conducted field research in live venues and radio stations in Georgia and Seattle● Submitted reports of song titles to BMI Licensing staff in Nashville via online portal

Seattle, Wa

Sales:• Achieved annual group sales goal of $600,000 and managed payment schedules for groups • Managed the Wolfgang Young Audiences group; made Wolfgang series available online and grew membership by 150% in one year• Reinvigorated the Symphony’s corporate discount program and gave presentations at participating companiesCustomer Service:• Helped launch the Ticket Concierge mobile box office program; served as the first Ticket Concierge • Processed ticket sales for groups and other Symphony patrons using Tessitura software• Managed payment schedules for groups using Tessitura and OutlookEvents• Planned and executed successful on- and off-site events for the Wolfgang Young audience groupReporting:• Co-managed the Group Sales and Wolfgang membership database using Excel

Orlando, Florida Area

● Provided outstanding customer service to patrons via phone and email● Tracked ticket sales and prepared statements for accounting staff● Researched local hotels, restaurants and arts organizations for business development opportunities● Managed online box office using Tix.com, wrote copy for the website, and made events available for sale online● Updated website using HTML

Orlando, Florida Area

● Worked large and small events; gathered supplies and made follow-up calls for head counts● Recruited and supervised volunteers at events● Provided administrative support for the office including answering phones and processing mail

Master'S Degree, Arts Administration

Master's degree in Arts Administration with a focus in financial planning, non-profit management, strategic planning, and marketing.

Professional Certificate In Data Science, Data Science

Professional certificate in Data Science that includes training in the foundational concepts and current tools used in data analytics.

Bachelor Of Music, Music Performance, General, Honors In Music Performance

Applied study of music earning honors in flute performance. Training in music theory, history, and conducting. Performed in student.