Kate Gough Email & Phone Number

London

Current roles responsibilities include working with the Directors and practice manager to ensure coordination of business requirements.The ability to coordinate across multiple levels of stakeholders. The project management of integral business processes and their on going development.

Responsible for managing multiple channels both internally and externally. The channels created awareness of the portfolio of solution offerings available to the B2b customer segment. This awareness was driven through meaningful consultative conversations and listening to our customer needs and aligning our offerings to their personal energy strategy. My.

As a Customer Service Team Manager I was responsible for a team of Customer Service Account Managers who were responsible for the end to end portfolio management for our B2b customers and third party consultants. I was required to drive my teams performance through a number of performance management avenues. These varied from side by side coaching, leading.

Coventry, United Kingdom

As a Flexible Products Team Manager I was responsible for a team of pricing analysts, as part of this I manage their intraday trade validation activities. As this was a fast paced environment I was required to adapt my approach frequently by creating new standard ways of working in line with the ever changing market demand. As a result of this changing.

Coventry

Successfully managed a portfolio of flex contracts by account management. Responsibilities varying from sales negotiation support, facilitating the option for trading on the live market, validation of costing and invoicing. Other key responsibilities included aligning and liaising with internal stakeholders to deliver external customer needs and timelines..