Kate Griffith Email & Phone Number

Wollongong, Nsw, Au

Wollongong, Australia

- Strong understanding of legislative requirements and trustee obligations, partnering with clients to overlay client specific data needs; analysis of data and creation of complex SQL to identify data breakages and process improvement opportunities- Design and implementation of new data remediation process including creating procedures, and ensuring understanding of business rules and legislative requirements- Use of InvestigateDQ tool to manage data quality program and extract… Show more - Strong understanding of legislative requirements and trustee obligations, partnering with clients to overlay client specific data needs; analysis of data and creation of complex SQL to identify data breakages and process improvement opportunities- Design and implementation of new data remediation process including creating procedures, and ensuring understanding of business rules and legislative requirements- Use of InvestigateDQ tool to manage data quality program and extract accurate and meaningful client reporting tailored to both business and client specific needs- Drive the expansion of Mercer’s data quality service through effective engagement with internal and external clients- Work closely with internal teams to build efficient business practices and improve end to end data governance Show less

Wollongong, Australia

• Leading and managing up to 16 direct reports with focus on staff engagement and development • Working within targets and deadlines with a sound understanding of workflow practices and service standards • Engaging with internal stakeholders, Senior Management and clients to implement changes in work practices and process improvements• Understanding of planning and budgeting procedures and principles • Identifying opportunities to improve services to the business and clients… Show more • Leading and managing up to 16 direct reports with focus on staff engagement and development • Working within targets and deadlines with a sound understanding of workflow practices and service standards • Engaging with internal stakeholders, Senior Management and clients to implement changes in work practices and process improvements• Understanding of planning and budgeting procedures and principles • Identifying opportunities to improve services to the business and clients, researching and making proposals to trustees • Attending monthly client meetings as required• Actively supporting and implementing EEO, WH&S, ethical practices and cultural diversity policies and practices Show less

• Providing support to the Head of the Office of the Superannuation Trustee• Representing the Trustee as a key stakeholder in business improvement and regulatory change projects, and coordinating stakeholder engagement in various Trustee projects • Attendance at board meetings and production of board papers under deadline pressure• Drafting formal trustee communications, process guides and procedural documents.• Facilitating and scheduling meetings for various trustee committees… Show more • Providing support to the Head of the Office of the Superannuation Trustee• Representing the Trustee as a key stakeholder in business improvement and regulatory change projects, and coordinating stakeholder engagement in various Trustee projects • Attendance at board meetings and production of board papers under deadline pressure• Drafting formal trustee communications, process guides and procedural documents.• Facilitating and scheduling meetings for various trustee committees including Investment Committee, Claims Review Committee and Unit Pricing Committee; compiling agendas, drafting minutes and ensuring delivery of action items within timeframes.• Working closely with Administration Managers and other stakeholders to identify and resolve service issues• Designing and implementing solutions to streamline and simplify business processes and improve customer experience • Maintaining oversight of administration teams including monitoring and reporting on key trustee functions with a specific focus on claims & complaints management • Management of escalated claims process including complex claims, responsibility for ensuring soundness of decisions within the terms of the Trust Deed, relevant law and the provisions of the insurance policies; Providing technical and specialist advice to the business regarding the proper resolution of claims and facilitating the production of appropriate correspondence with members and other stakeholders; Member of the Trustee Claims Review Committee• Management of internal and external dispute resolution process including end to end responsibility for all SCT complaints including detailed investigation, preparation of submissions to SCT and representing the Trustee at conciliation hearings; Providing technical and specialist advice and training to internal stakeholders to ensure the proper resolution of disputes • Conducting quality audits• Mentoring and providing regular training, specialist claims support and advice Show less

• Case management of superannuation Death, Disability and Terminal Illness claims • Administration including processing benefit payments, premium refunds, preservation/unit adjustment, creating exit documents and related member correspondence• Compiling monthly and quarterly claims reporting, identifying trends and providing proactive advice to the business to address emerging issues• Negotiating and liaising with internal and external insurers to facilitate timely resolution of… Show more • Case management of superannuation Death, Disability and Terminal Illness claims • Administration including processing benefit payments, premium refunds, preservation/unit adjustment, creating exit documents and related member correspondence• Compiling monthly and quarterly claims reporting, identifying trends and providing proactive advice to the business to address emerging issues• Negotiating and liaising with internal and external insurers to facilitate timely resolution of claims • Complex investigation and resolution of superannuation related complaints • Building of thorough knowledge of superannuation law and regulations with regard to both claims and complaints. Show less

• Senior member of the Contact Centre team• Additional responsibilities included quality monitoring, training inductees in systems and procedures• Dealing with escalated calls and complaints

Diploma In Superannuation, Superannuation

High School