Responsible for optimising the commercial position of Dacre,Son and Hartley by building and strengthening customer relationships throughout the customer journey. Managing a successful sales and service team within one of Yorkshires largest estate agencies, who are driven and determined to ensure that every customer who buys or sells with us achieved the best possible outcome and does so with a smile on their face.Ensuring a strong emphasis on client experience and ensuring the highest standards are achieved in each and every interaction with the company.Raising the profile of the organisation and adding value within the local community through various events and initiatives.Liaising with key stakeholders to refine business strategies, marketing approach, and negotiating to generate extra business for the company. Responsible for creating and developing an effective company training plan and performance management cycle to create an empowered and engaged workforce, thus improving retention, productivity and driving the business forward.

Day to Day leadership and management for various sizes of teams with overall responsibility for Risk and Audit, Operations, Company Performance, Customer Metrics, Community Objectives and Colleague Experience and Development. - On adoption of this underperforming branch I implemented a series of branch action plans and personal development plans which successfully improved the Risk Audit Score by 14% in 4 weeks and led them to consistently achieve their sales and service target for the first time in 3 years. - Accredited supervisor of regulated non-advised products and a role model coach in performance management. - Regional role model for the national values-based initiative called the Santander Way, which was a cultural change programme to support the company values which enabled the change from a sales led business to a customer centric culture. Recognised as an inspiring leader with a relentless approach to creating positive change and transforming the business to put customers at the heart of what we do, improving customer experience and engaging colleagues to think of every customer interaction as an opportunity to enhance the brand, increase productivity and to deliver exceptional customer experience

Branch leadership role within Barclays Retail Banking, leading various branches in the North West Yorkshire area, managing the balanced business scorecard across all company, customer, colleague and conduct lenses. - Seen as a problem solver leader who was tasked with turning around underperforming branches. With effective leadership skills and a passion for people development and customer care, my first post resulted in improving overall performance from second bottom to 6th nationally within 6 months. - Involved in Moneyskills events and fundraising initiatives to raise the profile of the bank and actively support the local community. At Barclays I joined the business in the Premier Banking Client Relationship Management Team in Manchester. Here I quickly established my career as the top performing client service executive as sales and service support to the portfolios of a team of 6 Relationship Managers. I was spotted by a regional manager in Leeds & Bradford as an aspiring branch manager and spent the following year learning retail banking as a personal banker within this region.

International investment property sales executive, specialising in French and Canadian ski properties. Responsible for creating mail shots and managing customer portfolio base and building customer relationships with potential investors. Discussing rental yields and making referral. To the in house mortgage team. Managing the process from marketing through to sales and after care.

Sales executive specialising in off plan investment property.