Kate Heffernan Email and Phone Number

Currently assisting with the transition of Water Metrics West's backflow business to Performance System Integrations, following the acquisition that took place in July 2022.

Collaborated with stakeholders to develop strategic roadmaps, identifying projects to optimize operations and increase value, integral for sales enablement in a tech-driven environment. Led the implementation and support of new technologies to drive a culture of continuous improvement. Oversaw the daily backflow & repairs division of water-related utility service that provides fluid measurement and backflow prevention testing for an area serving 8,000 commercial and residential customers

Identity is the center of everything.Digital services require identity. ForgeRock’s identity platform makes it possible to build unique customer profiles, share consistent data company-wide, and personalize customer engagement on any device. One of the fastest-growing identity relationship management vendors in the world, ForgeRock helps leading global brands, enterprises and government entities build secure, customer-facing relationships across any app, device or thing.

Demandforce bundles the marketing and communications tools that any business needs to succeed with customers today into one powerful web-based application that seamlessly integrates with existing workflow systems, works automatically, and delivers guaranteed results.- Responsible for new and existing client development in a multi-state region- Identifying qualified prospects and navigate company structures to identify decision makers- Tee up leads that will turn into business through persistency.

Participate in all buying, reordering, delivery, and receiving of merchandise. Contribute to sales goals by designing and maintaining creative floor and window merchandising. Run all social media utilizing Facebook and Twitter. Create innovative email promotions and print media for Los Altos Town Crier, C Magazine, and Gentry Magazine. Demonstrate proficiency in Illustrator and Photoshop.• Opened stand-alone, one-of-a-kind, high-end lifestyle home accessories boutique. Assist in over all space planning including design and merchandising layout to paint and materials to product presentation and product selection.• Set-up and execute the POS system, Checkout.

Created an overall visual image for the store. Conceptualized, created, and produced unique window displays to pique customer interest. Managed the buying planning process including preparing for markets and seasons and determining seasonal trends. Ensured plans meet goals and increase volume. Managed division inventory and review the sales of the buy compared to initial plans. Established and maintained vendor relationships. Controlled all social media outlets to connect with customers and promote the store.• Commended for intimately collaborating with customers to recommend products and produce nursery rooms that match their vision.

Created and executed various marketing strategies that represented the property, while leasing luxury apartments in an ever changing rental market. Maintained daily social interaction via Twitter, Facebook, and Blogging. Coordinated all monthly residential events. Conducted property tours with prospective residents with the goal of leasing units. Contributed to the daily tasks of running an office.• Identified as the Top Leasing Consultant for the month for renting the most units and bringing in the highest volume of traffic.

Merchandised, promoted, and sold multiple brands in support of customer’s personal tastes. Identified, built, and fostered new customer relationships. Assisted in merchandising the sales floor on a daily basis. Trained new hires on sales associate responsibilities. Coordinated directly with customers on building wardrobes and identifying merchandise. Maintained inventory and sent and received products for customers.• Collaborated with visual team on creating the best visual representation of the department’s adaptation of seasonal trends.• Ranked in the Top 20 with the Highest Personal Trade (23%) at the downtown Portland location.• Nordstrom Training Courses - Selling is Service; Customer Contact