Kate Henriquez Email and Phone Number

• Managed 3 staff members in the Allscripts to Epic M*Modal Fluency Direct usage. Created and implemented a plan to train over 170 providers in the M*Modal Fluency Direct program.• Provided post training assistance to clinical staff in an Epic Snippets rounding program (nursing) and a Drop-In session program (providers).• Provided support for analysis of current/future workflows, forms, orders, charting tools and crosswalks, performed technical system understanding, development, testing… Show more • Managed 3 staff members in the Allscripts to Epic M*Modal Fluency Direct usage. Created and implemented a plan to train over 170 providers in the M*Modal Fluency Direct program.• Provided post training assistance to clinical staff in an Epic Snippets rounding program (nursing) and a Drop-In session program (providers).• Provided support for analysis of current/future workflows, forms, orders, charting tools and crosswalks, performed technical system understanding, development, testing and troubleshooting for the Neurology/Neurophysiology, Wound Care and the Emergency/Trauma and Spiritual Care work groups.• Provided team lead support for the Physician Champion work group for all pre-go-live meetings for the implementation of the Epic EHR. Created and provided the agenda; maintained and distributed the minutes and attendance. Assured all training and decision points were addressed for these providers.• Coordinated the setup of the Inpatient Epic go-live Command Center. Ordering all supplies and all catering, created a Command Center instructional PowerPoint, assigned work space for go-live staff, arranged for clinical go-live support staff sign-in room and other additional administrative tasks.• Coordinated and scheduled over 150 go-live support staff both FTE and temporary supplemental support staff. Managed time off requests, questions and multiple temporary staffing changes. • Provided Call Center management requiring interviewing temporary staff, creation of training material, training staff, scheduling, supervising, and arranging the implementation of the go-live call center. Show less

• Trained 65 providers and other clinical staff how to the M*Modal Fluency Direct talk-to-text program.• Coordinated the Epic EHR implementation pre-go-live meetings for and the transition of the ambulatory clinic's (Neurology and General Surgery/Nutritional Health Bariatric Surgery) NextGen EHR to Epic EHR.• Analysis of current/future workflows, forms, orders, charting tools and crosswalks.• Performed technical system understanding, development, testing and… Show more • Trained 65 providers and other clinical staff how to the M*Modal Fluency Direct talk-to-text program.• Coordinated the Epic EHR implementation pre-go-live meetings for and the transition of the ambulatory clinic's (Neurology and General Surgery/Nutritional Health Bariatric Surgery) NextGen EHR to Epic EHR.• Analysis of current/future workflows, forms, orders, charting tools and crosswalks.• Performed technical system understanding, development, testing and troubleshooting.• Kept track of and ensured all IT requests for work were addressed in a timely manner.• Assisted in the Epic charting tool build.• Ran Computerized Provider Order Entry (CPOE) reporting from Allscripts EHR. Provided statistics to management Show less

• Provided over 500+ providers with Computerized Provider Order Entry (CPOE) training resulting in a 93% electronic ordering compliance rate.• Evaluated, tested, produced a project plan for training of the current and new EHR segments, created training documentation, scheduled training sessions, delivered training, and helped create reporting needs. • Created all training material necessary utilizing Allscripts Sunrise, MS PowerPoint, Adobe Captivate, and any other program necessary… Show more • Provided over 500+ providers with Computerized Provider Order Entry (CPOE) training resulting in a 93% electronic ordering compliance rate.• Evaluated, tested, produced a project plan for training of the current and new EHR segments, created training documentation, scheduled training sessions, delivered training, and helped create reporting needs. • Created all training material necessary utilizing Allscripts Sunrise, MS PowerPoint, Adobe Captivate, and any other program necessary. Created a webpage utilizing Expressions Web to post training material.• Ran, modified SQL reports used in reporting required data. Updated and corrected Sunrise user’s profiles. Applied configuration to backend and front end of the Allscripts Sunrise EHR.• Updating Meaningful use documentation and facilitating other team members to update their appropriate sections.• Applying configuration to backend and front end of the Allscripts Sunrise system in regards to user profiles, troubleshooting, low level order set changes.• Evaluate, test, produce a project plan for training of the new product, create training documentation, schedule training sessions, deliver training, provide any post implementation training that may be needed, and help create reporting needed for the new product.• Investigate, evaluate, and resolve Sunrise user problems as needed in a timely manner.• Prepare all training material necessary utilizing Allscripts Sunrise, MS PowerPoint, Adobe Captivate, and any other program necessary. Post training materials to a webpage utilizing Expressions Web. • Process, resolve, and create work log tickets utilizing the Footprints program in a timely manner.• Assist in the development, installation, modification, and maintenance of the Sunrise system. Show less

•Managed a team of 9 instructors and 3 administrative staff and contractors. Confirm day to day tasks were completed in a timely manner. Delivered yearly evaluations, based on set metrics, in a timely manner.•Maintained data of instructor scores; Reported instructor bonus amounts to Accounting on a monthly basis.•Negotiated contracts for and acquired contractors necessary to deliver high quality classes to clients.•Received class scheduling requests from Account Executives… Show more •Managed a team of 9 instructors and 3 administrative staff and contractors. Confirm day to day tasks were completed in a timely manner. Delivered yearly evaluations, based on set metrics, in a timely manner.•Maintained data of instructor scores; Reported instructor bonus amounts to Accounting on a monthly basis.•Negotiated contracts for and acquired contractors necessary to deliver high quality classes to clients.•Received class scheduling requests from Account Executives, confirmed profitability to ensure appropriate cash flow, added class to the schedule, assigned appropriate instructor resourses, and rescheduled classes as necessary all in a timely manner.•Oversaw CCL (Connected Classroom Learning) video conferencing technology being utilized appropriately; troubleshoot as necessary.•Provided weekly reporting for upper management detailing upcoming classes, student enrollment amounts, instructor assignments and utilization; Made cancellation and budgetary recommendations.•Responsible for all operating budgets meeting the set goal for each quarter. Show less

•Collaborated with Cisco Systems to create a new 3 layer network layout to include VLANs, Wireless, increased security and better external access to the network.•Migrated a 2003 Exchange server from a stand-alone server to a Dell PowerEdge 2950•Initiated and documented the total reorganization and upgrade of server room.•Troubleshoot problems with servers, wireless, PCs, Laptops, VPN, printers•Collaborated in the installation of a new PIX firewall.•Setup rooms for classes… Show more •Collaborated with Cisco Systems to create a new 3 layer network layout to include VLANs, Wireless, increased security and better external access to the network.•Migrated a 2003 Exchange server from a stand-alone server to a Dell PowerEdge 2950•Initiated and documented the total reorganization and upgrade of server room.•Troubleshoot problems with servers, wireless, PCs, Laptops, VPN, printers•Collaborated in the installation of a new PIX firewall.•Setup rooms for classes, ghost PCs, upgrade PCs and laptops, troubleshoot connectivity issues.•Prepare for and deliver all Microsoft Office Suite (2000 – 2007, Vista) classes to students with an expected student satisfaction score of 9 out of 9 score; achieved Instructor of the Year for 2007. Show less

•Configure, upgrade IOS, test, deploy, maintain and troubleshoot Cisco wireless access points 1200 and 1100 series.•Configure, upgrade IOS, test, deploy, maintain and troubleshoot Cisco 3550 access switches.•Maintain, connect pathways and keep accurate documentation of the fiber infrastructure of the entire medical center.•Collaborate in the migration of twenty off-site clinics from frame relay to 10/100 Mbps connection, coordinating necessary down time and implementation Cisco 3550… Show more •Configure, upgrade IOS, test, deploy, maintain and troubleshoot Cisco wireless access points 1200 and 1100 series.•Configure, upgrade IOS, test, deploy, maintain and troubleshoot Cisco 3550 access switches.•Maintain, connect pathways and keep accurate documentation of the fiber infrastructure of the entire medical center.•Collaborate in the migration of twenty off-site clinics from frame relay to 10/100 Mbps connection, coordinating necessary down time and implementation Cisco 3550 L3 and L2 switches.•Collaborate in the migration of three-tier network architecture within the medical center. Including network access switches, wireless access points, peripheral devices including various printers, workstations, laptops and medical instruments. Supervise cabling crews, redesign network closets, re-route multimode and single mode fiber paths, and document adds, moves and changes.•Coordinate and track faulty network gear to Cisco Systems utilizing their TAC system. Catalog, ID tag and redeploy devices returned from Cisco Systems•Participated in al 24/7 on-call rotation every four weeks to trouble and resolve network connectivity issues for users in a timely manner. Sometimes collaborating with desktop support Show less

•Focused on project management. Lead small projects within Information Resources and Technology. Developed project plan, scope, implementation and training.•Supported the clinical information system team-testing, troubleshooting, populating fields in the Cerner EMR.•Trained the staff within the Hershey Medical Center on different aspects of Cerner’s EMR.•Performed system maintenance such as “Add on the fly” cleanup, ADAC-Radiology cleanup, Alias verification