Major Achievement: The successful organisation and implementation of a new electronic training system, reducing time and improving efficiency within the business. Responsibilities:Manage specific client accounts, establish and maintain relationships through working collaborativelyLine manage and work alongside the training coordinators and strive to deliver impeccable service to new and long standing clientsOversee the day to day running of training coordinationAttend appropriate client meetings and represent CBTTraining, coaching and development of Training CoordinatorsProvide first-line customer support to our Clients, Trainers, and DelegatesRun audits making sure all processes are run in line with CBT policiesCascade new policy and process changes to the coordination team when required Communicate with trainers regarding positive or negative feedback from their sessionsRemain positive in a fast paced often stressful environment

Major Achievement: Established the ISO 22301 (Business Continuity Management System) accreditation for the company, this involved creating various workflows and implementing new policies to reduce any disruption in the event of a disaster and allow minimal impact on the business and its clients. Responsibilities:• First point of contact for clients and instructing staff ensuring they receive the best possible service• Diary management• Source and book training locations then send out joining instructions to clients• Producing certificates for successful learners and distribute• Managing the office in absence of the director• Collect, record and store relevant employment documentation for all new instructing staff in line with GDPR and Information Governance policies• Maintain the finance inbox, make sure all invoices are logged and tracked accordingly• Produce invoices for clients via the Sage One system and chase any monies owed• Complete fire alarm, emergency lighting and fire evacuation tests and record as appropriate• Extensive use of the phone for incoming and outgoing calls• Filing, photocopying, and printing• Produce paperwork in readiness for upcoming booked courses and coordinate the supply of any equipment or training aids including delivery and collection from venues• Keep up to date with any relevant training• Data entry

Major Achievement: Regional Award ‘Knowledge Capital’ for nurturing talent, creating pathways, and inspiring tomorrow’s leaders. Creation and Implementation of The Buddy programme October 2017. Responsibilities:• Design and deliver 2-day induction programme for new permanent employees • Organise required training for all twenty-three branches and consult directly with external companies ensuring full capacity to reduce the cost per delegate• Organise observations of external training providers, collect valid paperwork and forward to the external company for review• Evaluate the effectiveness of various training, calculate cost per delegate and produce relevant reports • Ensure training records and details are updated on the appropriate systems • Maintain positive working relationships with all internal and external customers• Provide first line e-learning support to candidates • Manage the LMS system • Calculate monthly and quarterly financial reports• Conduct the procurement process for all external training providers and chase external suppliers for the relevant documentation including references, insurance documents and policies • Collect and process invoices • Organise meetings, send out agenda and meeting minutes as and when required• Run audits between relevant systems, investigate and then correct any errors• Resolving complaints promptly• Monitoring and managing all queries by phone or by email• Coordinate the supply of training aids and course materials• Produce pre-course work, joining instructions and training evaluation forms

Major Achievement: Turned Bloxwich store from a non-profit store into generating a turnover within the space of 6 weeks. Responsibilities:• Investigating stock shrinkage, and taking the lead in retraining staff in the relevant procedures to reduce shrinkage levels• Developing action plans for underperforming stores where the store manager was either incapable or not in situ• General administration duties • Staff recruitment, staff development and training. All aspects of staff performance are in my remit as assistant manager, and I am proud to say that I helped develop the skills of several staff members to a level that enabled them to achieve promotion. • Planning and supervising shop floor refits including liaison with builders and electricians and keeping costs to a minimum• Monitoring the effectiveness of changes to shop layout and revising as necessary• Managing all aspects of shop-floor activity, ensuring company policies and procedures are adhered to• Conducting risk assessments regarding fire hazard, manual handling, and the employment of young persons

Responsibilities:• Assisting department manager in the running of the department, which had an annual turnover of £7.8 million• Motivating a team of fifteen staff to achieve store standards• Adhering to staff budget for the department• Controlling stock - monitoring shrinkage, minimising damage, observing date code controls, and maintaining product availability