Kate Hopper, Bmgt/Bhrmgt, Dipmgt / Dipbus / Dipba Email and Phone Number

At HarmonyHive HR, we partner with businesses to create effective and harmonious workplaces. With a focus on practical HR solutions, we provide tailored services like employee wellness and engagement, balanced employee termination solutions, crisis resolution, and culture renewal. Drawing on years of HR expertise and legal insight, HarmonyHive HR supports businesses in navigating challenges while boosting productivity and fostering positive work environments.

As part of the Senior Leadership Team, I drive business success through strategic initiatives and employee-focused programs. Key contributions include:Lifecycle Program: Designed and implemented a comprehensive lifecycle program covering recruitment, onboarding, performance, and offboarding.Training & Development: Established tailored training programs for individuals, teams, and company-wide, supported by metrics to balance needs and budget.HR Metrics Reporting: Provided management with insights through HR metrics like TTH, CofH, ETR, and ABR.Code of Conduct: Developed a Playbook outlining organisational goals and vision.Learning Management System: Created an internal LMS for personal growth and soft skills development.Ensure legal compliance and enhanced employee relations, addressing grievances and advising on Fairwork Proceedings. Leading the WHS Committee, implementing audit actions and advising on safety issues.Implemented HRIS to automate processes, boosting productivity. Overseeing management training with a focus on Radical Candor and above-the-line methods. Developed effective remote team management strategies, ensuring collaboration and morale across five branches.

• Collaborate with the Executive team to develop and implement HR Strategies aligned with the company’s goals and objectives. • Analyse workforce trends, identify HR implications, and provide recommendations for proactive planning and talent management. • Monitor and assess HR metrics to measure the effectiveness of HR programs and initiatives. • Develop and implement recruitment and selection strategies to attract and retain top talent. • Oversee the recruitment process including job postings, candidate screening, interviews and offers. • Implement effective onboarding and orientation programs to ensure new employees have a positive experience and are setup for success.• Develop and implement KPI’s for Managers and other keys departmental roles. • Develop and execute initiatives to enhance employee engagement, satisfaction and retention.• Foster a positive and inclusive work culture that aligns with the company’s values. • Identify training and development needs across the organisation and design comprehensive programs to address them. • Co-ordinate and deliver training sessions on topics such as leadership development, performance management and compliance. • Develop and update HR policies, procedures, and guidelines in compliance with relevant laws and regulations and communicate companywide.• Ensure HR practices and processes are fair, consistent and in line with industry best practices. • Stay informed about legal and regulatory changes related to HR and provide guidance to management and employees. • Provide advice and senior managers on HR related issues.• Maintain employee records including assisting with payroll with record maintenance and processing.

Support the development and implementation of HR initiatives and systemsProvide counseling on policies and proceduresBe actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring processCreate and implement effective onboarding plansDevelop training and development programsAssist in performance management processesSupport the management of disciplinary and grievance issuesMaintain employee records (attendance, EEO data etc.) according to policy and legal requirementsReview employment and working conditions to ensure legal compliance

Key Responsibilities and achievements• Cultivated a strong rapport with various stakeholders to grow relationships and generate business.• Managing inventory levels and conducting market research to stock the latest inventory.• Created social media accounts and built a Facebook business page with over 500 active users.• Prepared various business documentation such as budget estimates, progress reports and cost tracking reports.

Key Responsibilities and achievements• Confidently manage all administrational facets of a small business including a team of 17 permanent staff including partners, senior solicitors, conveyancers, paralegals, and secretaries• Identified the opportunities and threats of the micro and macro environments with involvement in creating a plan to best secure future financial success• Monitor, review and update all HR policies and ensuring these are in line with current legislation, in particular The Fair Work Act 2009 (Fair Work Act) and the Fair Work Regulations 2009 and The Work Health and Safety Act 2011 (NSW).• Provide advice in matters relating to industrial relations, human resources, contracts, employment conditions and best practice• Managed and oversaw the businesses HRIS (Access) software. This included customisation, maintenance, and development to ensure optimal function• Involvement in the business's recruitment, selection and training, together with monitoring of key business metrics (retention, productivity) and providing advice on work processes

• Awarded the coveted 'Associate of the Month' (January 2016)• Nominated for the CSG Internal Partner of the Year (2015) • Efficiently took on the role of 2 signage coordinators, merging the role into one• Coordinate, manage and oversaw the weekly promotional signage for 192 stores • Led the team through Black Friday and Boxing Day signage which saw a 230% increase in signage • Initiate and execute new instructions for store signage to increase store sales and productivity • Successful coordination with an average of 20+ projects daily• Undertook Six Sigma/Lean training

• Manage an office consisting of a team of 14 permanent staff including client account managers, graphic designers and warehouse and logistics staff together with 30 casual staff.• Confidently manage all administrational and accounting facets of a small business; maintain and implement new administration systems; maintain office records • Recruit, supervise and train staff; evaluate staff performance and discipline where required • Oversee of incoming and outgoing correspondence to ensure that the business’s high standards are upheld. • Facilitated the induction of an online software program ‘Salesforce’ that increased staff’s work output by 15%.• Designed and implemented office procedures and policies ensuring that they comply with current OH & S regulations. • Attended a private Time Management and Key Responsibility Program implemented by Neil MacDonald (former CEO of AMP Financial Planners Association).

• Assisted in all facets of Family Law including drafting legal documents, liaising with clients, Solicitors and Counsel, and attending upon the Family Law Court of Australia to file documents.• Managed all executive level administrative tasks including office operations, scheduling meetings, conference calls and arranging travel.• Facilitated the induction of a software program ‘Leap Legal’ a comprehensive legal service program. • Oversaw the training of new staff including 3 law clerks, a receptionist and a legal secretary. • Assisted in the creation of monthly legal seminar PowerPoint presentations that were praised for their quality, comprehensiveness and timeliness.• Preparing, typing, editing and proof-reading legal documents, including briefs, motions, memorandums, reports and agendas. Consistently composed routine correspondence; dictation and transcription as requested thereby generating strong writing and typing skills.• Elected Fire Warden.

Key Responsibilities and achievements• Assisted in all facets of Compensation Law including Workers Compensation, Victims Compensation, Public Liability Compensation, Total Permanent Disability and Common Law Claims.• Attended upon clients to obtain key and relevant information as needed• Drafted various legal documentation including letters, briefs, and applications• Maintained daily contact with clients and informed them of the next stage of their matter on a regular basis• Awareness that this is often a stressful time for clients and interacted on a empathic nature• Maintained my daily key performance indicators and received on average, high 90%, in my monthly performance report

• Confidently and competently answered incoming calls providing me with strong communication and listening skills• Was the ‘face’ of the firm thereby giving me strong client service skills and interpersonal skill• Preparation of the Contract for Sale of Land for both Vendor and Purchaser• Ordering prescribed documents• Organising exchange of Contracts• Organising and actioning necessary tasks for pre-settlement, settlement and post settlement• Attending to clients as needed• Telephone attendance with other solicitors, conveyancers and clients as needed.