Kate Jackson Email & Phone Number

myenergi – August 2023- present Field Service Coordinator working as part of very busy Service Coordinator team looking after the busiest area of the UK- South of England. Customer support role with all warranty related issues, including ordering replacement parts / units. coordinating with 3rd party warranty installers to fit / fix faulty units and managing customer complaints and expectations. Also booking warranty jobs onto Big Change System and mobilizing internal warranty engineers with route planning logistics. Invoice & Refund processing, complaint handling, reporting reoccurring issues with the technical support team.myenergi – November 2022- August 2023Customer Service Agent ( Technical) Team member of fast paced Customer Service – Technical Support team, answering incoming technical support calls to assist with electrician / installer product installs, set ups and also customer product support. Answer question on product settings and advise on connecting devices to wi-fi. Duties include answering emailed technical support tickets, determine the customer’s requirements and issue problem solving steps and advise via email or by telephone.Wren Kitchens - March 2022 – November 2022 POS & Showroom Launch Coordinator Log and track deliveries and contractor visits to our UK and USA showrooms. Issue tenders, place orders, set up new suppliers and manage payments. Process showroom requests for new marketing items, ensuring that all required information is supplied and that requests are passed on and completed in a timely manner. Assist and maintain records of showroom appliances, kitchen displays, sinks and taps to ensure up to date POS content. Coordinates marketing team visits, including managing diaries, route planning, hotel bookings and collating notes. Day-to-day and ad hoc admin tasks.