Kate Johnson Email & Phone Number

Alpharetta, Georgia

Alpharetta, Georgia

• Responsible for supporting day-to-day client needs in the multifamily marketing industry, in support of Account Manager, Project Manager, and Customer Experience team• Provides excellent customer service while maintaining and monitoring project plans to ensure projects are completed on time and within budget• Prioritizes active projects and interacts with the client during the order and approval processes• Collaborates with internal partners to determine best solutions for client• Performs weekly audit of all ongoing projects and addresses outstanding or open issues• Prepares, maintains, and communicates project updates and plans to clients via weekly client calls• Responds to requests for product information or project scheduling in a timely manner• Ensures projects are complete before handing off to the Operations team• Coordinates multiple projects and works efficiently with internal teams and external vendors, always coming up with a solution when issues arise• Adds/updates products and categories to online multifamily storefront• Handles bulk orders, including billing and shipping• Handles property management group rebrands and acquisitions of new properties• Inventory control/replenishes inventory items• Sets up production calls with back-of-house team to facilitate large orders• Delegates tasks to lower level employees in order to time manage larger projects

Alpharetta, Georgia

• Supported salesmen nationwide internally, acting as an integral part of each of their individual Outside Plant/Broadband businesses• Established friendly relations with customers (mainly rural, independent telephone companies) and product vendors, as well as maintained ongoing relations, ensuring loyalty and satisfaction• Learned and continually improved knowledge of the industry, over 100 brands, and thousands of product lines• Worked on 150+ accounts, handled all stages of sales, and achieved revenues of approx. $3M per year• Located and verified correct products, quoted pricing/availability, entered customer orders, and placed vendor purchase orders• Ensured deliveries were carried out as agreed upon with the customer, as well as handled any shipping issues• Took care of cancellations, backorders, changes in orders, and updating company records• Offered different product alternatives to customers, and worked continuously until we found an option that worked best for them• Travelled to company trade shows, networked, and represented GCG• Actively participated in training new team members• As always, communicated professionally, confidently, and effectively

Carrollton, Ga

• Responsible for all tasks involved with setting up new products on Lowes.com including locating dimensions, bullet points, images, specifications, etc. • Increased Southwire’s sales on Lowes.com by 114%• Responsible for all tasks involved with updating any Southwire item on Lowes.com• Assisted team with gaining 100% of Lowe's wire and cable business• Branded all of Southwire's products on Lowes.com after gaining 100% of Lowe's wire and cable business• Analyzes sales reports and sends out pricing accordingly to account managers• Quotes prices and availability of products• Communicates in detail and in depth, the make-up of the Southwire product line• Informs customers and account managers on status of orders, backorders, and returns• Enters and expedites all customer Lowes.com orders into the system, including new orders, changes, cancellations, etc. • Extensive experience with SAP, IBM AS/400, and CRM tool, Salesforce.com • Answers and processes over 100 calls daily received from Lowe’s employees returning defective products• Cold calls customers to inform about current wire promotions