• Focus on Service Design and holistic solutions that provide streamlined customer experiences across multistage, multichannel processes. • Systematic assessments of current business processes and the touch points between customers and internal teams.• Identifying business and customer needs compared to current pain points and inefficiencies with the intent to prioritize opportunities for long-term improvements over band-aid solutions.

Scrum master for the HFE team operating in a Scaled Agile Framework (SAFe).• Coordination and collaboration with scrum masters from within and across ARTs to enable and support the scrum team to close stories. Communicating blockers to management and determining how best to remove them.• Maintenance of stories and features in RTC for each sprint.• Facilitating sprint planning, retrospectives, and daily stand ups to ensure the scrum team is on track and able to meet commitments.User analysis and usability trials. • Planning and execution of analyses and usability trials. This includes determining needs based on planned features. • Determining the best research approach to collect the type of data required. Activity development and script creation.• Creation of prototypes ranging in fidelity (paper prototypes to clickable prototypes developed with axure). Collaboration with mechanical engineering to use 3D printing to develop early hardware prototypes, or with firmware teams to develop test firmware.• Development of analysis plans. Analyses were typically prioritized based on a combination of what to feed in to the agile release train. E.g., What features were ready for system engineering to begin designing and what features needed to be completed first for development teams to pick up.• Reporting and dissemination of usability and user analysis results and recommendations. Analyses included both quantitative stats such as Friedman tests, ANOVAs, t-tests, and Chi-square, as well as qualitative analyses including thematic analyses of focus group discussions.Design Work• Architectural design of complex systems requiring collaboration with systems engineering and development teams to determine the best possible solutions to meet both user needs and contract requirements.• Interface design of system sections following style guides laid out by design leads. Asset creation, and QSS styling communicated to firmware teams.

Developed standardized internal research processes for an agile environment that are applied to all projects.Facilitating workshops with clients in early project stages to develop a guiding project statement. Creating and executing on custom research plans for projects of various scopes. These typically include a needs assessment phase, internal evaluations of designs for each sprint, and user testing with both low and high fidelity prototypes. Analyzing both qualitative and quantitative data and presenting the key research findings and recommendations to clients.

Hazard Perception in Emergency Service Responders (Lead) - Assessing the impact that emergency vehicle operations have on general hazard perception ability by administering a dynamic hazard perception test. EMS Hazard Perception Focus Group (Lead) - Facilitator of focus groups asking EMS personnel about their experiences operating emergency vehicles. The goals of the sessions were to gain an understanding of the hazards commonly encountered and to learn how driving with lights and sirens may differ from driving cold. Currently completing manuscript for submission.Evaluation of DriveSharp (Lead) - Assessment of DriveSharp's training impact and usability for seniors. Assessments were completed using a variety of psychometric tests that have been shown to reliably relate to on-road performance, including a dynamic hazard perception test. Currently completing manuscript for submission.

Novice Drivers' Eye Movements over their First Six Months of Licensure (Lead) - Evaluation of novice teens eye movements over a six month period compared to an experienced group of drivers. Driving performance was assessed using a using a high fidelity DriveSafety simulator, eye movements were measured using a head mounted ASL eye tracker. Coded and analyzed eye movement data, completed report.Meta Analysis of Texting while Driving (Supporting) - Analysis of the existing literature assessing the impact of texting while driving using experimental procedures in either naturalistic or simulated environments. Coded published studies, converted data, analyzed and interpreted results.

Human Factors Evaluation of an AHS EMS Ambulance (Supporting Role) - Systematic observation of Alberta EMS crews in AHS EMS ambulances to gain an understanding of how workflow helps or hinders EMS practitioner performance.Heuristic Evaluation of Self-Monitoring Blood Glucose Monitors (Supporting Role) Evaluated devices based on heuristic guidelines.

Instructing the lab component of courses:Introductory Psychology (Fall 2011, Winter 2012)Introductory Statistics (Spring/ Summer 2012, Winter 2013)Human Factors (Fall 2012)

ADHD Drivers (Supporting Role) - Assessing the impact of Biphentin on driving performance for drivers with ADHD using a high fidelity DriveSafety simulator. Ran participants and coded data.Welland Roundabout Study (Supporting Role) - Collaboration with the Ministry of Transportation Ontario, examining drivers performance in a roundabout using different signage (North American v. European) in a high fidelity DriveSafety simulator. Programmed scenarios, ran participants and coded data.Examining the Effects of Music on Driving (Lead) - Assessing the impact that music of various levels of arousal and affect have on driving performance using a high fidelity DriveSafety simulator. Responsible for project development: programmed scenarios, ran participants, coded and analyzed data. Successfully defended May 2011.Examining Simulator Sickness (Supporting Role) - Assessing characteristics (balance, speed, eye movements) of those who develop simulator sickness compared to participants with no symptoms. Assisted with running participants and coded eye movement data.The Effects of Video Games on Subitizing (Supporting Role) - Assessing the influence that action video game experience has on participants' enumeration and subitizing abilities. Computerized tasks were completed using Vscope. Assisted with running participants.