ETF is the Government backed, sector owned expert in workforce development. We enable FE staff to achieve excellence in teaching, training, learning, assessment and leadership. We are the trusted, intelligent and responsive commissioner of programmes to meet sector needs. We work with others to help everyone achieve their potential.

Account Manager for Pearson Secondary Schools

Responsible for the strategy and implantation of all operational delivery in the South EastResponsible for the development and maintenance of the largest contract within the organisationResponsible for the serviced income of the Charity, leading on client and stakeholder engagement in the South EastResponsible for the line management and quality assurance of the South East delivery teamLeading the relationship with all clients to maximise retention. Identifying and engaging with potential new clients, ensuring area sales targets are metDevelop and maintain strong relationships with public, private and third sector bodiesResponsible for developing and monitoring the area budget, including headcount and non staff costs

Responsible for the successful implementation of co-education , including the planning, design and development of the first girls’ boarding house. Marketing and promotion of co-education with regular Prep School visits and major UK exhibitions.Interior re-design of all the school boarding houses following a major refurbishment in summer 2012Plan and manage the Milton Abbey Speech Day and Leavers’ BallResponsible for introduction of new extra-curricular activities programme for girlResponsible for House management; including academic tutor team, matron and support staff Responsible for academic, pastoral welfare and discipline of 52 girls (aged 13-18)Daily liaison and communication with various external stakeholders, including parents, teachers and agencies

Liaised on a daily basis with clients, developing strong relationshipsLead on quality of relationship with client base to ensure consistencyPrepared regular client reports and attended client meetings to provide analysisEvent management, including press conferences and promotional eventsResearched new business proposals and presented to potential new clientsWorked to tight deadlines to ensure timely response for sales forceDaily liaison with all stakeholders from MD throughout whole organisation

Managed a portfolio of established large corporate clients Retained clients by understanding the competitive landscape and cross-selling products to protect against the threat of competition Relationship Building, built strong relationships across senior Level customer contacts in order to retain business and seek expansion opportunities including financial negotiationAccount Management - responsible for all areas of account management, including understanding clients’ business needs, resolving issues in a timely manner; understanding competitor solutions and being able match customer needs to product/service range