Monitor and track data crucial to the club's overall success and report to CEO regularly.Responsible for creating and implementing sales promotions by marketing to audience using various methods and training frontline teams in processing. Continuously training all club staff in operations and overseeing training huddles regularly.Support Member Services coordinator in recruiting, hiring, training of new staff.Oversee membership sales team and train on sales techniques and more advanced processes.Mentored and motivated employees in regards to service quality, knowledge and performance.Collaborate with management team regarding strategic planning, budget forecasting, and capital improvements.Improve member engagement and experience by advancing processes such as enrollment and onboarding for a more seamless experience.Created, implemented and continuously manage club's CRM via ABC financial and other vendors.Established long-lasting partnerships with members, delivering insight into membership levels while encouraging renewals and promoting value of club products and services.Completed investigations of problems and discrepancies to resolve issues quickly and efficiently.Utilized well-developed communication, active listening and interpersonal talents when interacting with people on daily basis.

Provide primary training for all customer service staffCoordinate schedules for staffProvide support and communication pertaining to member serivces for all other departments

Ensure the very best experience for all members Welcome new and prospective members Resolve disputes Coach and support fellow floor staff

Provide information to all patrons entering business and direct them to their area of need.