“Come back alive” is a non-for-profit organization whose goals are:1. supplying the Ukrainian first-reponders 2. providing professional high-quality analytics 3. supporting society and the veterans in their reintegration into civil life. In this position, I am working on international donors and partnership expansion. As well as act as an assistant to CEO (Taras Chmut).https://comebackalive.org/

Tasks and achivements: - people management: hiring, onboarding, sales team education, bi-quarterly performance review, etc. 7 people in a team. - processes management: SDR processes, AE processes, documentation, Hubspot CRM setups and workflows, reporting, KPI, and OKR planning and analysis. An average OKR achivement - 52% - we've always been ambitious :D - referral program establishment: terms definition, program legal terms, referral portal development, communication with existing and potential referrals. 10 Deals won via the Referral program within 6 months.

My day-to-day tasks were: - identifying customers' needs- pitching the product- and making sure these two above are matched. Within three years, I’ve won 339 Deals with a conversion rate between 15% and 33% at different points. The total value of contracts is about $7M. As a team, we’ve grown from $100k monthly GMV in 2018 to over $1.4M in 2023. Sales team has grown from 1 person to 8 people.My learning points: - never underestimate your prospects - believe in the power of personalization - the return on time invested is huge - continue being a human while working with the customers - it’s P2P at the end of the day - your team is a key

Aiia is a worldwide designer and producer of exclusive promotional gadgets and accessories for top global companies around the world. We are a proud supplier of full-customizable designer promo items for Google, Red Bull, PepsiCo, Oracle, Lenovo, Mercedes, Heineken, and many more. My tasks were: - working with the inbound leads around the globe (both the end customers as well as distributors - product presentation and generating more leads at the exhibitions in Germany and Hong Kong - offsite meetings with the customers in the Netherlands, Belgium, and Germany - coordination with the production office in Shenzhen, China - prototyping a children's electronic promo gift for one of the largest German banks

- IT sales for new and existing customers (phone, email, live chat, skype). - ongoing support for a partner company - Shopify Plus- leading a team of three sales members (which includes KPIs planning, team organization, and motivation, weekly meetings coordination, reporting, etc.) Results: - 85-102% of monthly quota attainment- increased conversion by 10%- decreased an average response time- created well-structured internal documentation.

- communication with potential clients (inbound requests, follow-up emails, pre-sale phone calls, technical conference calls)- managing CMS database migration projects (along with the tech team and the client) - partner program managementBiggest achievement: closing a deal that is 120 times higher than the avarege deal size on the project.

- dealing with clients general and technical requests (via phone, chats, e-mails) - modules installation for online stores- up-selling, cross-selling of additional e-commerce services- dealing with customer complaints, refund requests

- strategic, operational and financial planning for a year- Local Committee members (30 ppl) and Executive Board (5 ppl) management- middle management coordination- external representation of organization to universities, students, local authorities, and business sector.

1. trainee at social project for orphans "Children's Path", Ternopil 20092. head of organization committee of international conference "Train the Trainer", Ternopil 20113. head of organization committee of the educational seminar, Ternopil, 20124. trainer at national student conference "New Horizons", Lugansk, 20125. trainer at national "Train the Trainer" camp, Kyiv 20136. agenda manager at international "Train the trainer" camp, Bratislava 2013