Lead a staff of 18 to drive continuous alignment, change effectiveness, operational efficiency and seamless delivery for Cisco CX Engineering & Product Team day to day and long term operations.

Cisco’s Customer Experience (CX) organization is one of Cisco’s fastest growing teams, and the CX Engineering & Product Incubation organization is transforming how Cisco delivers value to our customers & partners via our product portfolio. This team is charged with driving the digital experience, automation and innovative strategies for CX SaaS product.Acted as the CX Cloud Transformation team’s Strategy & Planning Director and Chief of Staff charged with driving continuous alignment, change effectiveness, operational efficiency and seamless delivery for Cisco CX Engineering & Product team.

Center of Excellence lead for Product/Offer Management portfolio of Salesforce's Customer Success Group. Responsible for all CSG Product Operations during NPI. Implemented Pragmatic Marketing principles to develop customized methodology for prioritizing and building NPI and product enhancements. Chief of Staff to Customer Success Offer Management SVP

Coaching, Mentoring and Performance Management of 42 Direct Reports comprised of Project Managers, Solution & Technical Architects in their delivery of Salesforce implementations across AMER.

Principal Consultant in full life-cycle implementations across different verticals focusing on Sales Force and Service Cloud Automation. Responsibilities include subject-matter expertise, end-to-end Project Management, business process re-engineering and salesforce.com trusted advisor. Responsibilities include end-to-end Project Management, sharing salesforce.com best practices, providing Adoption guidance and Sales Force Automation configuration.

Responsibility for the strategic and operational business aspects of the CRM technology portfolio. Responsible for design, development, implementation and management of Zurich North America's Distribution Sales applications. Business Program Manager for ongoing phases and governance of implementation of Oracle OnDemand CRM platform as future state project for distribution management.

Direct and coach team of professionals to transition functionality from North America to outsource vendor located in Krakow, Poland. Overall responsibility for the project, including delivering the defined functionality and project plan on time, on budget and as expected. Completed feasibility studies that support the creation of CBA. Work with Executive Management to obtain IT and formal project approval. Act as Transition Project Manager for multiple outsourcing sub projects. Ongoing operational PM for multiple transitions simultaneously. Manage and direct vendor in Staff, Telephony and IVR transition to Capgemini.

Plan, organize, direct, and control the delivery of pre-sale and implementation services to multiple financial institutions. Manage and direct teams of software engineers, tech writers, industry specialists, and business analysts for the development, integration and delivery of object-oriented browser based Customer Relationship Management applications that include Call Center, Branch Platform and Teller modules. Provide executive level consultation to senior executives of client organizations in determining strategic needs for solution development and full life cycle implementation. Experience implementing Product Development enhancements originating from current client engagements. Clients include Pacific Capital Bancorp (CA), Chase (NY), ABN AMRO Bank (IL), Harris Bank (IL) and Wells Fargo (CA). Direct the development of several active customer-facing applications for the Division.