I partner with our customers (HR teams) to run their people process in Impraise to achieve their long term goals such as retaining their top talent, developing high performing teams and a creating a transparent feedback culture.I do this by: - Consulting HR leaders on change management techniques to successfully transition to their new people process powered by Impraise - Helping customers achieve their strategic business goals by advising and partnering on best practice performance management, engagement, and feedback cycles - Developing and continuously improving scalable Onboarding Strategies to create the best first impression of Impraise - Deliver success metrics and Executive Business Reviews to executive leadership. - Collaboratively work with our product team to feed valuable customer insights into the product roadmap and feature development- Facilitate in-house Feedback Trainings for customers to create ground-up feedback movements Impraise is a People Enablement Platform and our belief is simple: grow your people, grow your business.

I use change management techniques to effectively onboard Users to Impraise. I facilitate our customers (HR) to develop strong messaging and goals during Onboarding to create the best first impression of Impraise within their organisation, to enable our customers to build a platform to retain their top talent, develop high performing teams and a create a transparent feedback culture.

- Answered customer questions and issues from start to finish, with empathy and care through live chat, email and phone- Reported and track bugs and inconsistencies affecting users- Impraise Product expert, keeping up to date with all new features and updating the help centreBiggest achievements in this role:- created the online customer education centre in Elevi.o reducing the number of education support tickets by 15%- exceeded support KPIs of 2 hours first response time

In this diverse role I was responsible for integrating environmental solutions into engineering designs and community engagement projects to enable the best outcome for the client, the environment and the community. My key roles included:Project manager - coordinating the delivery of integrated stormwater, stream enhancement, cycle path projects, managing project budgets, client communication and delivery timeframesExternal engagement - delivery of environmental education and advocacy projects with school and community groupsEnvironmental scientist - providing best practice freshwater and terrestrial technical expertise Internal engagement specialist - cross departmental collaboration to maximise multi disciplinary outcomes on projects through intelligent up front design EMS Manager - Manager of an inhouse team to develop, implement and certify the in-house Environmental Management System to ISO14001 standard.Key to the success of my projects was clear communication and cross-department coordination to not only minimise environmental degradation but to seek and implement opportunities to restore and improve the localised environment within each project location.

This role involved facilitating two neighbourhood led, place based environmental programmes in Auckland, New Zealand. I worked with 12 neighbourhoods to set up a network of terrestrial and freshwater restoration activities while building community resilience and social cohesion. This included:- Strategically identifying neighbourhoods for project implementation- Brokering relationships within each neighbourhood and creating productive partnerships with external organisations to support the actives of each neighbourhood- Facilitate community meetings to create a vision and set of shared objectives to guide the annual activities of each group- Technical ecological restoration advice to ensure valuable volunteer time was used effectively for maximum ecological benefit - Community engagement expertise to assist with the recruitment of neighbourhood groups and improve community resilience and social cohesion

This role was a short term contract to cover a permanent staff member. Water monitoring with school and community groups Education sessions about stream ecology, revegetation planting, how to to action to improve stream healthRiparian planting with school groups

I worked on a variety of projects as an Ecologist at Treeline, managing projects from contract inception to completion. Highlights included designing and implementing an award winning Environmental Management System for the company which was awarded best implemented EMS at the Ecosmart Business Awards in 2012. I also designed, managed and delivered a revegetation programme in Auckland which involved the planting of 65,000 native plants across 15 sites, managing 3 contractors and 1 nursery. I was also involved in designing and writing a 10 year Ecological Restoration Plan for a premier park, Totara Park, engaging and consulting with stakeholders.

Over three summers (2008/2009, 2009/2010, and 2011/2012) I was lucky enough to live and work in three of Auckland's pristine Regional Parks (Muriwai, Tawharanui and Arataki). These roles included the following:- Leading and coordinating interactive educational walks on ecological processes - Monitoring and handling rare native birds. e.g. North Island Brown Kiwi and Pateke - Patrolling, monitoring camper and day visitor’s welfare, enforcing park bylaws using conflict management and liaising with local authorities and diverse stakeholders- Livestock moves and checks- Park maintenance including pest control, repairing water leaks, track clearance, weed control, scrub barring