Kate Marr Email & Phone Number

Austin, TX, US

• Led Technical Documentation and Language Services team focused on enabling customer success through locally relevant content and products.
• Doubled writer efficiency and reduced content publishing time from months to days by proposing and leading toolchain transformation. Partnered with stakeholders to evaluate, purchase, and implement new toolchain.
• Increased customer success rates 15% and saved company thousands in print costs by revamping content strategy. Gained buy-in from leadership on new vision and created change management plan.
• Delivered keynotes for five consecutive years at internal conference to build excitement around changes. Received excellent feedback–motivating and gave concrete action steps to drive careers. Invited to repeat at HR.
• Reduced long-standing bug backlog within Documentation team from 1,000 to less than 100 in one year by leading team in defining and implementing new bug fix policy.
• Revitalized company values through implementation of Culture and Values workstream. Formed team, set goals, and led creation of most-read publication across all of R&D.

• Led Technical Documentation team focused on driving customer success through helpful, user-centered content.
• Proposed change to merge global documentation and translation teams, resulting in unified organization structure and first company-wide content strategy, enabling consistent alignment with business objectives.
• Raised team's engagement scores by 10% and boosted survey participation from 80% to 97%. Coached and grew managers, leading to 34% increase in collaboration and 39% increase in employee development conversations.
• Championed structured writing and minimalism best practices through coaching and workshops.

• Founded and led team of content strategists and information architects missioned to create user-centered content strategies that scaled across company’s entire platform of products and systems.
• Exceeded first-year goals by hiring and growing talent and focusing the new team on highest-impact projects. Delivered immediate, visible results and received approval to double the team size in year two.
• Delivered content strategies, standards, and processes for new flagship software product, allowing for consistent, user-centered content.
• Established and maintained relationships with partner organizations to ensure team’s efforts aligned with other content-related initiatives.
• Led recruiting efforts for technical writing, and taught biannual, full-day training for new recruiters on how to conduct behavioral interviews.

• Supervised 15 writers and other managers. Ensured high-quality documentation for dozens of software products localized into 5 languages.
• Ensured on-time and on-budget delivery of all documentation projects by serving as product owner, scrum master, and lead content reviewer.
• Chaired cross-department Content Council team responsible for content planning and coordinating code examples for new software releases.
• Increased writer confidence in promotion process by leading team of managers in rewriting job requirements for each level.

• Supervised group of technical writers working on software documentation. Project managed all documentation projects and coached and developed the team.
• Developed and taught a department-wide course on user-centered content and technical writing best practices.
• Saved hundreds of writer hours each release by proposing and developing streamlined QA checklists. Trained and mentored writers on the new processes to ensure successful adoption.
• Reviewed technical documentation and provided feedback to help writers grow in their craft and deliver content that increased user success.

• Developed technical documentation that enabled customers to successfully use software products and accomplish programming goals.
• Grew documentation responsibilities and knowledge from one product to multiple software products.
• Onboarded and trained new writers on group tools and processes.
• Saved writing team hours of time each release and reduced manual errors by writing XSL to automatically generate help topics based on stored metadata.
• Led team of recruiters responsible for finding talented technical writers from The University of Texas at Austin.

• Developed technical documentation that enabled customers to successfully use software products and accomplish programming goals.
• Wrote clear and concise documentation for highly technical software features.
• Worked closely with subject matter experts to learn about new features and offer suggestions to improve the user experience in the product.
• Developed code examples in LabVIEW, a graphical programming language, to illustrate new software features.
• Presented at the department’s annual conference three years in a row.
• Participated in recruiting efforts by representing NI at college career fairs and interviewing technical writer candidates.