Passionate curator of styles, from maximalist to minimalist, and everything in between.• Decor • Murals • Project Management • Organisation • Styling

- Proposing, implementing and maintaining systems, structure and processes to improve overall business performance- Providing day-to-day leadership and management across all business activities under the Happinest umbrella- Design and implement company policies alongside the CEO to build and promote company culture and vision- Overseeing the day-to-day operations of the company and the work of employees across all departments- Problem-solving and providing support to Employees… Show more - Proposing, implementing and maintaining systems, structure and processes to improve overall business performance- Providing day-to-day leadership and management across all business activities under the Happinest umbrella- Design and implement company policies alongside the CEO to build and promote company culture and vision- Overseeing the day-to-day operations of the company and the work of employees across all departments- Problem-solving and providing support to Employees and Owners when issues arise- Ensure effective recruiting, onboarding, professional development, performance management, and retention of employees- Lead and facilitate employees to encourage maximum performance, growth and dedication- Evaluate business performance with various metrics and generate reports for the CEO- Develop and implement actionable business strategies and plans that ensure alignment with the short-term and long-term goals of the company- Build and maintain strong relationships with key customers, clients, suppliers, partners and stakeholders- Setting goals for the growth and performance of the company alongside the CEO- Regularly reviewing operations to ensure that these meet required standards and recommend changes where necessary Show less

- Includes the Sales, New Listings, Establishment Support and Content Teams- Daily monitoring of the team’s progress in relation to targets and service level agreements- Determining and communicating team, and company goals- Conceptualising, running, and managing projects to improve the quality of our website- Weekly and monthly reporting and presentation of key metrics to our directors- Reporting any bugs, feature requests, or improvements using Confluence, Jira and… Show more - Includes the Sales, New Listings, Establishment Support and Content Teams- Daily monitoring of the team’s progress in relation to targets and service level agreements- Determining and communicating team, and company goals- Conceptualising, running, and managing projects to improve the quality of our website- Weekly and monthly reporting and presentation of key metrics to our directors- Reporting any bugs, feature requests, or improvements using Confluence, Jira and Linear- Dealing with any high-end complaints, requests, or issues with our Suppliers- Setting my department’s Key Performance Indicators- HR-related tasks: one-on-ones, appraisals, salary reviews, performance management process, and incentives- Ensure that all data (from the supplier side) on the front end of the site is accurate and up-to-date- Providing ongoing motivation and guidance- Quality control of all new content placed on establishment pages Show less

- Building solid relationships with our clients and suppliers- Creating mood boards and lookbooks for our clients and always researching what is currently trending- Design for events- On-site management- Deadline management- Run the weekly production schedule- Overseeing all essential enquiries- All social media output on relevant platforms- Attending meetings for all new or existing events- HR-related tasks: one-on-ones, appraisals, salary reviews, contract… Show more - Building solid relationships with our clients and suppliers- Creating mood boards and lookbooks for our clients and always researching what is currently trending- Design for events- On-site management- Deadline management- Run the weekly production schedule- Overseeing all essential enquiries- All social media output on relevant platforms- Attending meetings for all new or existing events- HR-related tasks: one-on-ones, appraisals, salary reviews, contract management, performance management process and incentives- Coordinating our operations and administration offices to ensure the channels of communication are open- Leading daily, weekly and monthly staff meetings- Providing ongoing motivation and guidance Show less

- Includes the Sales, New Listings, and Establishment Support Teams - Daily monitoring of the team’s progress in relation to targets and service level agreements - Determining and communicating team and company goals - Weekly and monthly reporting and presentation of key metrics to the Executive Team - Constantly striving to find innovative ways to improve the customer experience - Ensuring the right calibre of person is hired at SafariNow and providing comprehensive… Show more - Includes the Sales, New Listings, and Establishment Support Teams - Daily monitoring of the team’s progress in relation to targets and service level agreements - Determining and communicating team and company goals - Weekly and monthly reporting and presentation of key metrics to the Executive Team - Constantly striving to find innovative ways to improve the customer experience - Ensuring the right calibre of person is hired at SafariNow and providing comprehensive training to all new and existing staff - HR-related tasks: one-on-ones, appraisals, salary reviews, performance management process, and incentives - Coordinating work with our Kenyan office - Call evaluations to maintain an excellent standard of service delivery- Ensure that all data on the site is accurate and up-to-date - Quality control of all new content placed on establishment pages - Providing ongoing motivation and guidance - Achieved executive-set targets of 15,000 live and bookable establishments on the website - Recruit new staff to grow the team from 2 to 8 - Provide comprehensive training for all new and existing staff members - Determining and communicating team targets in line with overall company objectives - Project management and delegation of daily work - Weekly reporting to the Content Manager and Executives Show less

- Achieved executive-set targets of 15,000 live and bookable establishments on the website- Recruit new staff to grow the team from 2 to 8- Provide comprehensive training for all new and existing staff members- Determining and communicating team targets in line with overall company objectives- Project management and delegation of daily work- Weekly reporting to the Content Manager and executives

- Front of house for the restaurant, including resolving customer complaints and finding new ways to improve the customer experience- Recruitment and retention of staff- Training of all staff members to ensure excellent customer service- Administrative tasks; petty cash, stock control, creating specials, point of sale system updates- Review of internal processes to ensure maximum efficiency

- Front of house for the restaurant, including resolving customer complaints and finding new ways to improve the customer experience- Recruitment and retention of staff- Training up of all staff members to ensure excellent customer service- Administrative tasks; petty cash, stock control, creating specials, point of sale system updates- Review of internal processes to ensure maximum efficiency