Kate Mccarthy Email & Phone Number

Uk

As a member of the Senior Management Team reporting directly to the Head of Customer Operations; I have overall responsibility for the pre-sales administration processes within the UK, managing all contractual requirements through the sales cycle.Responsible of total administration support for UK sales forceEnsuring all process support for Sales DirectorsPreparation and presentation of Sales Administration resultsContinuous process review and improvement to ensure increase in productivityManagement of regionally based Sales Administration teamImplementation of new sales administration systemsSales CRM system Key Achievements Successful departmental restructure to align to the changing business focus ensuring future proofing and delivering an improved level of Sales Support throughout the UK Business lead on design and implementation of new sales support system (Hyland, OnBase) bring cost savings in administration and headcount.  Administration lead on the success implementation and adoption of the Sales CRM system

As a member of the Senior Management Team reporting directly to the UK Finance Director, I had overall responsibility for managing the full Order to Cash cycle, including the sales contracts, order processing, machine movements, invoicing and queries relating to the direct and indirect customers throughout the UK.  Managing, training and motivating teams including setting KPIs (46 staff) Reviewing and improving processes to ensure the productivity of the department  Reviews of customer contracts and ensuring correct implementation of all requirements throughout the contract life cycle Designing training materials and delivering training on various systems and processes  Creating and developing new sales documentation to improve quality of information and reduce financial risk Preparing reports on departmental statistics for international management team Identifying and implementing system changes to improve processes  Managing restructure of departmentKey Achievements Project managed the integration of two departments including analysing job specifications, putting in place new processes and systems and consulting with the teams. Worked closely with HR, IT and senior management until successful completion of the project Designated as “key user” for the department, working with IT to support the introduction a new SAP system. This included working in Germany to analyse requirements, testing, creating training materials, training the users and supporting the transition to the new system  Responsible for improved service delivery of all key performance areas of the teams to both internal and external customers Business lead for internal review of internal order to cash cycle Plan, design and implemented a full reporting system for major framework to allow correct financial reporting

As a member of the Senior Management Team reporting directly to the Head of Finance, I had overall responsibility for managing and motivating the Contract Administration team, dealing with all regional branches, ensuring service level agreements were achieved, working within stringent compliance processes and procedures.  Invoicing for fixed and variable income rental streams Managing, training and motivating teams including setting KPIs (21 staff) Administering non contract billing Helpdesk and customer service functions System enhancements and training colleagues Prompt resolution to customer correspondence Ensuring the smooth running of the department including training and coaching  Contract validation quality assuranceKey Achievements Delivery of consistent over achievement on billing revenue collection on a month by month basis Reduction of unbilled contracts from ~5000k to ~250 over 12 month period. This resulted in the collection of ~£10 million of missing service revenue Reduction of outstanding customer queries from ~2000 to ~100 over a 12 month period. This resulted in an average turnaround of query resolution from ~50 days to ~12 days.  Improved skill set of total team Reduced value of credits raised Reduced customer complaints