• Serve on the Board of Trustees, contributing to the strategic direction and governance of the school. • Actively participate on the Finance and Operations Committee, providing insights on budgeting, financial planning, and operational improvements. • Collaborate with fellow board members to ensure the school’s long-term sustainability, enhance educational programs, and drive initiatives that align with the institution’s mission. • Leverage extensive operations leadership experience to support the school in achieving operational excellence and fiscal responsibility.

Responsible for operational direction and oversight associated with Health and Benefits Mid-Market client deliverables, tools, marketing, new business support, processes and key strategic projects.

● Direct and oversee learning and development for over 1,000 Human Capital associates in Willis North America● Design, develop and deliver targeted training for various skill levels and disciplines, including on-boarding and continued professional development● Create and implement global, virtual on-boarding/training program for centralized, offshore teams● Design, coordinate and facilitate annual training conferences and other training events● Drive operational initiatives for the Human Capital Practice within Willis North America● Serve as liaison for 40 field offices to Human Capital National Practice from operational perspective and also from the Human Capital business unit to Willis North America

Responsible for strategic planning and relationship management for employer based health and welfare programs.Provided employers with guidance on trends in employee benefits including consumerism, wellness and total rewards strategy.Led technology initiatives for department including manage offshore relationship to leverage efficienciesMentored junior client service staff

Key contact for senior level benefits and human resources professionals on daily issuesOnboarded new clients to Willis and managed implementation of benefit transitionManaged multiple projects at one time including renewals with average of 8-10 carriers per renewal cycleWorked with fully insured clients independently and partner with teams on clients with alternative funding mechanismsPerformed employee contribution modeling and financial forecasting on benefit programs and made recommendationsManaged vendor implementations and transition for insurance carriers, HRIS and Payroll systems as needed

Managed Property & Casualty Client Portfolios for more than 4,500 accounts of personal and commercial insuranceWorked with agent on goal setting and implementation plans for P&C production, Financial Services production, retention levelsand profitability to achieve balanced performance and consistent resultsIdentified opportunities for improvement of existing agency processes relating to sales, product knowledge, customer service and administrative functions