PAMarketingAdministrationHuman ResourcesRelationship management

• Build and manage relationships with external fundraising suppliers and internal stakeholders • Provide day to day logistical and operational support to five key external suppliers to help meet program KPI’s • Ensure supplier needs are met in a timely manner in conjunction with client needs• Support the on boarding of new fundraising teams through coordination and facilitation of regular online and in-person training sessions• Maintain internal work procedures and external training guides and materials • Provide fortnightly program updates to internal stakeholders• General office administration - processing invoices, maintaining accurate invoice and budget tracking, event coordination

Supporting donor acquisition via:Face to face/ Door to Door fundraising Telemarketing Direct response televisionKey tasks:• Face to face/Telemarketing/Direct ResponseTV fundraising third party supplier management and relationship building• Personal and administration support to acquisition team• Travel management• Organisation of support materials and collateral for fundraising agencies and suppliers during campaigns• Call centre quality assurance and training• Generate purchase orders and invoices• Financial and budget tracking• New staff onboarding management: laptop procurement, training in key software, coordination of key stakeholder introductions• Delivering Face-to-Face and Telefundraiser product training (including International)Disability Inclusion Working Group Memberkey tasks:Supporting Disability Inclusion Technical Advisor• Assisted with coordination of event for IDPWD• Developed briefing documents and coordinated social media promotion for IDPWD• Developed content, planned and co-facilitated disability inclusion awareness raising event

• Supplier management and relationship building• Communicating F2F strategies with state offices• Responding to and escalating fundraiser complaints to stakeholders• Generate purchase orders and invoices• Financial and budget tracking• Travel management

Providing exceptional supporter care and stewardship via email, phone and in personInbound and outbound calling Feedback management Training new starters in CRM (raisers edge) and financial system (Agresso)Proficient in Raisers Edge databaseAssisted in design phase of new CRM (Microsoft)

• Assisted in updating award management system • Developed marketing materials, intranet pages, interview template and liaised with applicants to support “Disability Inclusion Champions” initiative.• Drafted correspondence for senior management for the purpose of distributing across the whole of Australian Red Cross• Provided project support to National Lead, Strategic Projects (Child Protection) in developing ‘Safeguarding of Vulnerable Persons: Prevention and Protection Policy’• Researched and analysed and provided feedback on social inclusion programs for older people

• Drafted correspondence for senior management including a guide to improve Red Cross employee communication with persons with disabilities • Developed marketing materials and managed intranet pages • Developed interview template and sat on interview panel• Assisted with agenda and logistics of training days• Laised with state and national peak disability organisations such as Vision Australia regarding products and services

Santa photography - Highpoint shopping centre

• Provided event support by assisting and supervising school children packing buckets of essential food items• Provided support to emergency disaster response program in image gathering and packing and distributing standardised emergency relief basins • Assisted in drafting and editing three monthly donor progress reports and grant proposals• Researched and reported on philanthropic funding opportunities for the early childhood development services program