• Developed a set of best-practice standards on training design, development and delivery for all training on strategic programmes • Provide quality assurance to all training deliverables including approach, plan, training needs analysis and course content• Manage a 12-month view of the project training to ensure resources are met • Work closely with L&D and stakeholders across the business in delivering a sustainable approach to training once a project moves into BAU• Provide coaching and development to the strategic programmes training team and advise assignment leads on best practice for the day-to-day management of training performance

• Manage a team of 4 Regional Training Officers (RTOs) and 2 L&D Administrators ensuring learning and development initiatives are designed and delivered consistently for a taskforce of approx. 1,500• Identify the organisational Training Needs Analysis for the annual L&D budget• Implemented the Personal Development Plan to support staff when identifying annual training needs • Manage the development, delivery and monitoring of online training resources • Introduced the use of QR codes for ease of access to our Virtual Learning Environment (VLE) and to access post-course evaluations • Identify and develop bespoke training interventions for teams and individual development • Manage the reporting on all training and evaluation for the quarterly Board meetings

• Developed and delivered a wide range of IT, L&D and behavioural change interventions, both formal and informal for worldwide clients.• Designed and delivered IT training and behavioural change to all staff (approx. 14,000 world wide) managing the specific roll out across 36 European offices • Engagement with stakeholders to understand learning needs and to develop accurate content for behavioural change and skills development interventions • Development of own IT skill set, with particular reference to the customers systems and how they can be used to work more efficiently and effectively • Engagement with a range of project teams to ensure learning and development is integrated into project delivery

• Deliver training to more than 2000 direct staff and Contractors • Manage the design and delivery of Crossrail IT Training courses for the following systems; eB, PRISM, Saleslogix, SAP, and SharePoint• Liaise monthly with our Subject Matter Experts (SMEs) to ensure our training material is up to date for a total of 15 IT courses• Responsible for producing metrics for period reporting showing a consistent 60% average increase in delegate competency • Support the Organisational Effectiveness team with the delivery of the weekly induction • I was a mentor on Crossrail’s Projects Mentoring Scheme. I also continue to mentor someone who has since left the project. • Manage the personal development plans to ensure all Training needs of the organisation are met• Facilitated on our 8 month Leadership Development Programme for Senior Mangers• Designed and delivered a train the trainer programme for our 10 SMEs to ensure World Class delivery across the project• Developed and mentored new hire IT Trainers to ensure consistency and quality of delivery• Created an evaluation process using the Kirkpatrick model, taking responses from level 1 to level 3. This was implemented within our Learning Management System (LMS) replacing a paper based process

• Provided specialist advice to individuals, senior managers and directors on the identification and analysis of departmental and development needs• Delivered a comprehensive programme of Personal Excellence (15 workshops), Line Manager Excellence (10 modules) and Leadership Excellence (5 modules) working with external consultants and developing content internally to suit individual and departmental needs across the project• Designed, delivered and evaluated bespoke learning and development interventions including, performance management training, team development, company induction, and systems based training• Evaluated and monitored the consistency and quality of all L&D interventions and supporting materials• Liaised with the Internal Communications Team and built employee engagement plans to ensure all L&D interventions were well publicised and achieved an average of 90% attendance

• Was the SME for our internal Crossrail Procurement System (CPS) and assisted with the IT Training for new starters• Assisted in the roll-out of a new Finance and Procurement system, SAP R3 (v.4.6c) and was one of the primary trainers during the roll-out• Assisted with budgets, forecasts and cost of work done (COWD) on a monthly basis and trained new starters in the COWD system• Monthly cost and value reporting with the Financial Controller

• Worked on the helpdesk for SAP R3 (v.4.6c) MM• Management of Procurement Support Inbox and customer service telephone line• Managed ‘One Time Vendor’ process• Amendments to purchase orders for UK purchasing organisations• Processed emergency Purchase Orders

• Managed procurement and invoicing for the Construction department using Oracle Applications (OSSP5)• Responsible for Oracle training to 20 new TSA’s• Managed the Construction Performance Review on airport wide projects totalling £300m

• Managed procurement and invoicing for the Finance and Planning department using SAP (v4.6) MM• Appointed as a SAP Business Process Expert to deliver training for new starters on SAP• Controlled a front-end system to SAP for a team of approx. 600