Kate Neylon Email and Phone Number
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Kate Neylon is a Senior Manager, Customer Experience Insights and Foresights at Johnson & Johnson. She possess expertise in medical devices, market development, disposables, surgeons, healthcare and 11 more skills.
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Senior Manager, Customer Experience Insights And ForesightsJohnson & JohnsonDallas, Tx, Us -
Senior Manager, Customer Experience Insights & ForesightsJohnson & Johnson Oct 2022 - PresentNew Brunswick, Nj, UsKey member of the Customer Experience Insights & Foresights (CXIF) team responsible for refreshing the overall operating model for the global Supply Chain CX insights program. Collaborate with global MedTech stakeholders to realign overall strategy with an increased focus on capability advancement, customized experiences, and broadened scope beyond SC.• Influence and drive alignment in all regions to the refreshed strategy.• Partner with each region to identify and execute upon their VOC priorities, including diverse project such as real-time listening posts around ordering, packaging, DSI’s, intra-operative experiences, and FSO experiences.• Lead strategy with IT and Customer Service to develop integrations between Qualtrics, JJCC, and SFDC to support Omnichannel vision of real-time customer insights across all regions / business segments and rapid closed loop follow up. • Develop key customer personas and related E2E journey mapping to identify moments that matter beyond the ordering experience• Negotiate contracts and MSA’s with multiple vendors, including work with RFPs, Health Care Compliance, and Procurement.
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Manager, Customer ExperienceJohnson & Johnson Nov 2016 - Oct 2022New Brunswick, Nj, UsLed the Global Supply Chain Customer Experience Program, a fully closed-loop, omnichannel, ongoing process of engaging, collecting, reporting, and actioning the voice of our first economic customers across all J&J business segments in over 75 countries, representing all regions. • Delivered critical insights to the J&J Supply Chain organization and beyond on Customer Experience related to their Order Fulfillment Journey, leading to measurable YOY CX KPI improvements: Effectiveness (58%->67%), Ease (66%->74%), Confidence (70%->73%).• Increased program scope with 273% increase in market coverage.• Selected & installed Qualtrics Platform to gather insights & enhance analytics through dynamic dashboard creation. Led Qualtrics dashboard development, maintenance, and user training. Drove stakeholder utilization and engagement from 150 to over 800.• Led annual project on behalf of the Executive Committee to measure relationship value with strategic customers in EC6 and Janssen SCG accounts.
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Project Manager, Customer ConnectivityJohnson & Johnson (Contractor Through Acro Service Corp) Feb 2015 - Nov 2016Help administer annual Customer Experience Survey Program globally in multiple countries. Work with J&J country customer service/logistics teams to develop and execute action plans to improve the external customer experience.
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MomHome Nov 2012 - Feb 2015I was able to spend just over 2 years at home focusing solely on our 4 young children and household.
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Division ManagerEthicon Endo-Surgery Sep 2003 - Nov 2012Raritan, Nj, Us -
Market Development ManagerEthicon Endo-Surgery Jan 2000 - Aug 2003Raritan, Nj, Us
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Sales RepresentativeJohnson & Johnson Medical 1997 - 2000
Kate Neylon Skills
Kate Neylon Education Details
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Vanderbilt UniversitySecondary Education
Frequently Asked Questions about Kate Neylon
What company does Kate Neylon work for?
Kate Neylon works for Johnson & Johnson
What is Kate Neylon's role at the current company?
Kate Neylon's current role is Senior Manager, Customer Experience Insights and Foresights.
What is Kate Neylon's email address?
Kate Neylon's email address is kn****@****bal.net
What is Kate Neylon's direct phone number?
Kate Neylon's direct phone number is +178123*****
What schools did Kate Neylon attend?
Kate Neylon attended Vanderbilt University.
What are some of Kate Neylon's interests?
Kate Neylon has interest in Exercise, Home Improvement, Reading, Gourmet Cooking, Sports, Golf, Home Decoration, Health, Cooking, Gardening.
What skills is Kate Neylon known for?
Kate Neylon has skills like Medical Devices, Market Development, Disposables, Surgeons, Healthcare, Operating Room, Capital Equipment, Hospitals, Surgery, Orthopedic, Sales, General Surgery.
Who are Kate Neylon's colleagues?
Kate Neylon's colleagues are Julie Andrea Dumont, Sandra García, N Akhaya Kumar Dora, Diana Carolina Gomez Vasco, Jeanne-Marie Van De Vliet, Hirendrasinh Raj, Camilo Baluyot.
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