- Rotated through various departments within the hotel including, Front Office, Housekeeping, and Food & Beverage - Assisted department heads in daily operations, learning essential managerial skills and responsibilities- Gained comprehensive knowledge of both hourly and salary operations across departments

- Locate and file permanent records according to an established filing system- First point of contact receptionist, answering phone calls, and taking messages- Assist in game-day operations by facilitating communications

- Arrange transportation for guests- Assisted guests at check-in, providing information on various services within the hotel- Assisted concierge with special attention requests (birthdays & anniversaries)- Managed guests' concerns and issues with solutions that were acceptable to management

- Manage front desk and day-to-day operations- Coordinate logistics for hotel sponsored events- -Collaborate with staff and other hotel personnel to administer hotel responsibilities- Deliver timely results within the hotel by communicating with maintenance, hotel administration, and guests

- Handled payment processing and provided guests with invoices- Made guest and group reservations- Informed guests about local attractions- Single employee at night performing set-up, pick-up, and closing of front desk