Kate Panasenko Email & Phone Number

Miami, Florida, United States

As a Customer Success Manager at Raccoon Gang, I am dedicated to fostering exceptional relationships with our valued clients, ensuring their success, and driving growth in the e-learning industry. With a passion for helping organizations meet their learning and training objectives, I thrive on creating positive experiences and delivering tangible results.Key Accomplishments:Client-Centric Approach: Building strong, trust-based relationships with a diverse portfolio of clients, acting as their primary point of contact and ensuring their needs are met promptly and effectively.Successful Onboarding: Leading seamless onboarding processes for new clients, facilitating smooth transitions, and providing comprehensive product training to set clients up for success.Account Growth: Collaborating with clients to identify opportunities for upselling and cross-selling, aligning our solutions with their evolving needs.Advocacy and Feedback: Actively gathering client feedback and advocating for product improvements, while also encouraging satisfied clients to become advocates for our solutions.Strategic Planning: Developing and executing customer success plans, monitoring progress towards client objectives, and leveraging data and analytics to make informed recommendations.Cross-Functional Collaboration: Working closely with cross-functional teams, including product development and support to ensure a holistic approach to customer success.My role at Raccoon Gang allows me to combine my passion for customer satisfaction with my expertise in e-learning solutions, ultimately helping organizations maximize the value of their investments and achieve their training goals.

Toronto, Ontario, Canada

As a Customer success consultant at Alertdriving my aim is to combine technology, processes, and people in a comprehensive and scalable customer success solution. I help companies achieve higher customer satisfaction ratings through data-driven policies and campaigns that maximize the value customers derive from our FleetDefense® Platform and from our team of top-notch professionals.

Santa Clara, California, United States

Caspio is a leader in the low-code, no-code platform space as ranked by various analyst firms providing a cloud platform for business developers to rapidly build and deploy applications. Caspio powers over 1 million business applications across all industries and geographies. Responsibilities:-Develop new relationships with prospects by phone, email, and occasionally face-to-face, in order to qualify their application development needs and propose appropriate solutions. -Understand our value proposition and effectively communicate the benefits and features of products and services.-Understand customer needs from both a business and technical standpoint, document their requirements and objectives, and communicate their needs to colleagues. -Monitor overall customer experience and ensure operational delivery. -Schedule and perform product demos for new prospects and clients. -Routinely follow up on leads to meet or exceed daily, monthly, and quarterly sales quotas, key performance indicators, and other departmental objectives.-Manage the sales process from Prospecting to Close utilizing CRM to maintain accurate records.-Communicate customer feedback and feature requests to make recommendations to internal teams to improve the product quality as a customer advocate.-Maintain broad and in depth knowledge of the product, product features, and pricing plans. -Contribute to improvements in departmental processes and best practices.Core responsibilities:- Direct B2C/B2B sales;- Business and Technical Consulting- Demo Sessions and Corporate Presentations- Maintaining relationships with existing clients and selling them company's professional services

Kharkov Region

- Identified new strategic opportunities and new markets for future sales expansion- Supervised and managed a team of 5 salespeople, 2 supply chain assistants, 3 warehouse inspectors, providing support, motivation and targets- Managed clients across over 100 accounts from more than 20 countries including the USA, annual budget of $36 mln.- Planned and set monthly and annually revenue goals that led to an increase in export sales by over 35% over 4 years.- Created close relationship with clients and provided outreach to expand customer base.- Provided mentoring of new hires and organized biannual training program for sale team.- Recommended process improvements that optimized warehouse capacity by around 5% over 2 years.- Analyzed proposals on changes in pricing on new and established products depending on the market and contract terms.- Carefully analyzed sales performance to forecast buying requirements.- Negotiated rates with international suppliers.- Implementing optimized delivery solutions.- Controlled inventories and priced goods; responded quickly to changing market demands.- Ensured that goods were delivered to and from suppliers, warehouses, distribution centers on time and at the lowest possible cost.- Solved transportation issues; located alternative vendors when production or shipping impediments delayed delivery of goods.

Ukraine

- Achieved sales goals by cultivating new customer relationships and signing contracts.- Encouraged cross-selling of additional products through relationship-building and acquired understanding of customer business needs.- Prepared and delivered customer sales quotes.- Met existing customers to review current terms of contracts and expand sales opportunities.- Completed orders and organized product deliveries to meet customer timetables.- Negotiated with suppliers and vendors about contracts, policies and deadlines.- Optimized execution of supply chain by forecasting, scheduling orders and balancing inventory.- Studied movement of goods to identify gaps in efficiency and other areas needing improvement.- Coordinated company product shipments and international transactions to eliminate freight delays.- Calculated weight, volume or cost of goods to be moved.- Prepared and processed import and export documentation according to customs regulations, laws or procedures. (Bills of lading, Shipment Invoices, Packing lists and Certificates of Origin for each shipment).- Responded to customs and customers about classification, duty rates and documentation requirements to support import and export regulations.- Stayed on top of shipment locations and current status to update offices and customers.- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.