Kate Pearson Email & Phone Number

Luton, United Kingdom

I am responsible for leading and empowering the 24/7 Customer Operations Team in response to all TUI UK&I customer incidents world wide in accordance to company procedures. As well as supporting the executives in their day to day role of managing customer queries, issues, incidents and solving on the spot where possible; I also most communicate and work.

Luton, United Kingdom

As part of the Customer Care Team I was responsible for dealing with high profile incidents that can happen to either customers or colleagues across the world and in any part of the business from in destination, airline and cruise. Our aim is to empower teams to do what is right for the customer, whilst balancing the commercial needs of the business. Not.

Spain

Using 14 years of company knowledge and experience to train and develop my team to provide a high level of service. This involves having a strong but fair character along with excellent communication skills. I always lead by example and encourage the team to feel responsible for their own success. I'm required to monitor the day to day operation of my.

Variety

A role that helped me develop into a management level with 7 years experience covering 3 different concepts within the company and 10 countries. My key responsibilities were to monitor results both from a sales and service perspective and provide training we're necessary. Also chosen to be part of a 4 man team from over 300 applicants to open a new.

Variety

Responsible for the enjoyment and managing the expectations of our guests during the course of 7 years over 8 different countries. To monitor my own results in order to exceed targets and produce revenue for the company. To remain calm during difficult situations and be pro active in problem solving both with our guests and suppliers.