Kate R Ludwig Email and Phone Number

Supervise the 3rd party logistics team on the day to day operations of warehouse, transportation and customer service to ensure timely deliveries.Developed strategies to streamline processes and reduce costs.Planned and execution of 6 US store launches. On boarded E-Commerce program in the US to include: eBay, Amazon and other wholesalers.On boarded the Wholesale operation to the US.Researched ideal shipping techniques, routing and carriers.Updated and maintained KPI’s, SOPs and work instructions.Reported statistical updates of KPI’s to upper management in US and UK.Negotiated with parcel carriers to optimize speed and cost for international and domestic customers.Responsible for training employees on company’s process and procedures.Worked with the Customer Service team on related complaints, returns, research, tracking and fulfillment for the US operation.Ensured adherence to all quality procedures.Managed scheduling of large project roll outs.Coordinated with merchandising team for dispatch and operations to ensure accurate and timely loading and processing of customer shipments.

Assess and resolve issues relating to transportation, customer problems, import and export, and logistics systems.Maintain detailed and accurate logistics data for daily, weekly, and quarterly reports including usage customer issues and resolutions and schedule documentation.Communicate with various other departments as needed to create comprehensive schedules for business processes such as sales appointments, shipping, and accounting tasks. Provide comprehensive logistical support daily for both inbound and outbound shipments, including verifying safety procedures and overseeing quality assurance.Work to improve the logistics process by negotiating with suppliers and customers, increasing efficiency, reducing unnecessary steps, and creating innovative solutions for logistical issues. Analyze the financial impact of logistical processes and proposed changes to determine maximum efficiency in terms of routing, transportation modes, and resources while continuing to meet customer requirements.Track and manage all Customer service issues for the USA. Create policies, safety procedures, risk management programs, and supply chain processes as needed to increase logistical efficiency and cost-effectiveness.Ensure carriers, shipping and receiving personnel, and other logistical areas comply with safety standards and legal requirements.

Shipping and Receiving Clerk for BMW Warehouse.Released all work orders for the day and helped Supervisor plan and manage daily workload. Managed Dealer/Customer special orders for on time delivery.Manage all customer service issues.Managed routing of internal work orders to ensure that the product is delivered on time.Provided customer service to Dealers and other BMW facilities.Monitored phone and email request. Maintained and provided tracking of deliveries.Lead team of associates on daily outbound activities such as picking and packing of customer orders.Prepared paperwork for inbound and outbound deliveries for local and International shipments.Provided assistance to managers and line leads in the warehouse to maintain accuracy in customer orders and quality of products.