Kate Rafferty Email & Phone Number

London, England Metropolitan Area

- Management, knowledge and experience of content management systems (CMS) especially WIX and WordPress. Including content creation, increasing SEO, monitoring and evaluating website analytics with Google Analytics and Lead Forensics- A key stakeholder in the rebrand and re-development of our company website- Email marketing – experience writing proof, targeting, A/B testing and segmenting the market.- Managed and developed the email marketing strategy with best practices in order to increase CTR- Marketing, creating and testing our company e-newsletter using Mail Chimp and HubSpot- Management of social media channels – content and strategy- Raising company profile – cultivating and managing relationships with partners- Lead generation- Product launch - responsible for all the marketing collateral surrounding the launch- Canva – creating visual marketing collateral e.g. brochure, guides, thumbnails etc.

Newcastle Upon Tyne, England, United Kingdom

In this position i worked mainly on Excel and Office Dynamics 365. In this role i developed a good understanding of the inventory operational process, conducting research and carrying out data cleansing tasks. I regularly corresponded with employees who were experiencing data issues and was responsible for accurately reporting on their issue within agreed SLA's. Furthermore, i helped to develop reports to support the business need.

Durham, England, United Kingdom

As a student ambassador i have been instrumental in promoting Durham university to prospective students and their families at university open days. In this role i demonstrated my ability to speak publicly and clearly to 20-30 people at a time while informing them and influencing their decision to come to Durham University. Whilst in this job my team received a number of verbal and written compliments due to our enthusiastic and positive energy.

Durham, England, United Kingdom

Working at my university bar allowed me to develop and enhance a variety of skills such as teamwork, and interacting and dealing with customers in a variety of situations. Moreover, i demonstrated the skill of maintaining friendly yet professional relationships with my fellow students.

Gateshead, England, United Kingdom

Within this role i delivered excellent customer service and advanced sales at every opportunity. Furthermore, within a month of working there i was trusted to manage and close up the shop alone, as i established my customer, teamwork and management abilities; that i was viewed as a team member that could succeed in a position of responsibility.

Newcastle Upon Tyne, England, United Kingdom

This job involved processing prescriptions on a computer towards output and quality targets. After 6 months i proved myself by exceeding set targets and achieved a permanent contract. During this time i developed my touch-typing skills to type between 50-60 words a minute. Furthermore, i managed to successfully balance working 4 days a week and revising and taking my A-Level exams; thus, illustrating my ability to organise my time and work effectively under pressure.