Kate Rasch Email & Phone Number

Salt Lake City, Utah, United States

Salt Lake City, Utah, United States

- Headed up a team of 6 that manages the 7-month participant journey from trip registration to departure (registration week, travel checklist item completion, inbound/outbound communication with participants and parents, and personalization)- Built scalable customer service system to improve company credibility including developing processes to keep.

Salt Lake City, Utah, United States

- Oversaw and managed all inbound (phone, email, marketing website) and outbound (mass email, automated workflows, text messaging, social media posting) customer touchpoints for 9,000 youth participants and their parents over two trip seasons- Created a communications strategy that decreased inbound touchpoints from 9.5 reach outs (inbound call or email).

Utah, United States

- Directed rebranding strategy: website refresh, blog creation, Search Engine Optimization, Google Analytics setup, paid social advertising implementation- Defined and strengthened digital voice by organizing, creating, and executing relevant social media content

Provo, Utah, United States

- Started an experience-centered business from the ground up and created a store layout that would provide a fun, logical space for both customers and employees- Ideated and executed digital and social media marketing strategy: oversaw website rebuild, social media campaigns, SEO push, and collaborations with local businesses and influencers- Managed.

Provo, Utah, United States

- Refreshed digital growth strategy and established a consistent voice to empower the community: social media planning and content creation, blog writing, website redesign, etc.- Increased social following and engagement across active platforms (Instagram: 47%, Facebook: 82%)- Developed digital and physical materials for onboarding new schools, trade.

Provo, Utah, United States

- Compiled a thorough landscape assessment for the product and retailers using primary and secondary research - Conducted surveys, conjoint analysis, A/B testing, and consumer focus groups to predict product success in targeted channels- Created a sales deck for Bouchard to use to sell their chocolate to grocers that attract their target consumers

Provo, Utah, United States

- Advised undergraduate students of the best path to acceptance into the BYU Business School- Provided professional development advice regarding resumes, class scheduling, and career planning- Managed 330+ students per semester and a team of other teaching assistants - Wrote and graded quizzes and assignments, coordinated speakers created slide decks, and.

Austin, Texas Area

- Built digital marketing foundation and strategy from scratch: website rebranding, social media communication, planning across 3 platforms, blog content creation/curation, email campaigns, CRM development, etc. - Increased social following and engagement across active platforms (LinkedIn: 118%, Twitter: 86%, Facebook: 72%)- Led and managed the processing.

Provo, Utah Area

- Increased Instagram following by over 35%- Rebranded monthly “Skate the Night” events and created a marketing strategy to boost attendance- Focused on market research and gathered valuable data from the target market using surveys and focus groups

Provo, Utah Area

- Planned and executed a photo shoot for the new swim line (7 posted pictures averaged 3,306 likes—23,139 cumulative likes)- Communicated directly with dozens of local companies and influencers to form brand connections and create collaboration opportunities for events, photoshoots, and online giveaways- Shadowed current employees (social media, customer.

Utah, United States

- Made and received thousands of calls regarding billing and effectively resolved client concerns in stressful situations- Solved complex customer problems using advanced Rice financial billing software (e.g. canceling memberships, setting up elaborate payment plans, correcting billing errors, etc.)