Working with the Next Generation Tram Project Director, I develop best practice engagement strategies to embed strong relationships with key internal and external stakeholders that support the successful delivery of the new tram and the construction of a tram maintenance and stabling facility.Working collaboratively with technical stakeholders including industry, local councils, planning, risk, safety and accessibility SMEs, tram drivers and user groups, I manage issues, identify… Show more Working with the Next Generation Tram Project Director, I develop best practice engagement strategies to embed strong relationships with key internal and external stakeholders that support the successful delivery of the new tram and the construction of a tram maintenance and stabling facility.Working collaboratively with technical stakeholders including industry, local councils, planning, risk, safety and accessibility SMEs, tram drivers and user groups, I manage issues, identify opportunities and help achieve the NGT Project and broader Rolling Stock Development Team’s technical, safety, operational, customer and commercial objectives. Show less

Part of a multidisciplinary, specialist infrastructure advisory team that providing strategic services and advice across the infrastructure project lifecycle. The role saw me embedded with MTIA’s Ecologiq program and responsible for communications, engagement and change management. Additionally I played an active role in tender preparation and development of IAG's policies and procedures and Social Sustainability and Reconciliation Action Plans.

KEY CONTRIBUTIONS• Built internal communications framework and tools to facilitate better employee collaboration and feedback and a whole of business outlook. • Designed, managed and implemented internal communications, stakeholder and engagement programs and channels, driving the achievement of the division’s strategic priorities and supporting the aims of the wider organisation.• Successfully defined and promoted the Projects Employee Value Proposition through consultation and… Show more KEY CONTRIBUTIONS• Built internal communications framework and tools to facilitate better employee collaboration and feedback and a whole of business outlook. • Designed, managed and implemented internal communications, stakeholder and engagement programs and channels, driving the achievement of the division’s strategic priorities and supporting the aims of the wider organisation.• Successfully defined and promoted the Projects Employee Value Proposition through consultation and internal engagement activities and key industry partnerships.• Advised and provided hands-on support to the Executive Director, Projects and the wider Projects Leadership Team. • Developed and implemented issues management strategies and acted as the interface with Metro’s Corporate Affairs Team.• Working with the People Team to devise and implement an enterprise-wide internal communications strategy for the Values and Behaviours refresh.• Developed communications campaigns for Metro Pride Network, International Women’s Day, NAIDOC Week and National Reconciliation Week which positively contributed to Metro’s Diversity and Inclusion profile.• Facilitated a networking session for 500 people at the quarterly Projects breakfast which encourages better collaboration across the division as well as with colleagues from across Metro. More than 70% of participants found the exercise useful and seven networking groups were established as a result.• Developed a strategic engagement plan based on the findings of the Projects Client and Executive Survey. This focuses on providing the wider business with additional Projects context and is being rolled out progressively. Show less

KEY CONTRIBUTIONS• Successfully developed and rolled out Boeing Australia’s Enterprise Agreement communications strategy managing enterprise concerns about industrial action and the impact to production timelines, supporting frontline managers and employees with timely, concise communication and prioritising the desire to achieve sustainable business outcomes. • Grew business presence through planned engagement with key government representatives and industry bodies which helped secure… Show more KEY CONTRIBUTIONS• Successfully developed and rolled out Boeing Australia’s Enterprise Agreement communications strategy managing enterprise concerns about industrial action and the impact to production timelines, supporting frontline managers and employees with timely, concise communication and prioritising the desire to achieve sustainable business outcomes. • Grew business presence through planned engagement with key government representatives and industry bodies which helped secure a role for Boeing in the development of the Fisherman’s Bend Innovation Precinct. Show less

KEY CONTRIBUTIONS• Developed a proactive government relations strategy that helped position our Managing Director as an advocate for integrated public transport and Transdev as an innovative, collaborative operator. Re-opened important communications channels which ultimately helped the business to secure a contract deviation to purchase 100 new buses.• Planned and introduced a council engagement program that allowed us to build relationships with key council teams. This led to positive… Show more KEY CONTRIBUTIONS• Developed a proactive government relations strategy that helped position our Managing Director as an advocate for integrated public transport and Transdev as an innovative, collaborative operator. Re-opened important communications channels which ultimately helped the business to secure a contract deviation to purchase 100 new buses.• Planned and introduced a council engagement program that allowed us to build relationships with key council teams. This led to positive council advocacy to government on our behalf, a more collaborative approach to recognising and managing passenger challenges and better communications and support for our new depots and depot works.• Led the development of a Safe Travel for Seniors campaign in 2015 with support from the Department of Health and Human Services. Post campaign survey results showed 70% of 500 respondents felt that they had a better understanding of potential risks — Transdev was subsequently asked to co-sign the Victorian Age Friendly Declaration and we presented to Public Transport Victoria (PTV) and the Municipal Association of Victoria.• Rolled out communications strategies for multiple service/timetable changes in conjunction with PTV. Oversaw community and council consultation and the creation and dissemination of customer information.• Developed and implemented the media relations strategy, managed proactive and reactive media.• Managed crisis communications during the 2017 Bourke Street Incident including messaging for drivers, direct messaging to customers via social media and liaison with PTV’s communications team.• Repurposed a free app to improve employee communications. Six months post launch, 70 per cent of drivers had installed and were using the app on their personal phones. • Developed customer response templates and the disruption management system process. Show less

KEY RESPONSIBILITIES• Oversaw marketing, customer information and stakeholder communications.• Developed and implemented marketing and communications plans, in conjunction with the GM Customer, Stakeholders and Marketing and other key stakeholders.• Managed the development and implementation of publications, marketing, promotional campaigns, customer information and other external communications within appropriate timeframes and to the approved budget.• Worked with the other… Show more KEY RESPONSIBILITIES• Oversaw marketing, customer information and stakeholder communications.• Developed and implemented marketing and communications plans, in conjunction with the GM Customer, Stakeholders and Marketing and other key stakeholders.• Managed the development and implementation of publications, marketing, promotional campaigns, customer information and other external communications within appropriate timeframes and to the approved budget.• Worked with the other business functions to ensure that internal communications were delivered in a way that fully supported organisational culture and transformation objectives.• Lead on the development of all passenger information, including website, at stop and new technologies.• Worked with PTV, state and local governments and other stakeholders SPECIFIC ACHIEVEMENTS• Generated a number of successful marketing campaigns including a series designed to promote off-peak travel to/from the Port Melbourne area. This campaign increased patronage by more than 30 per cent.• Part of the steering committee and working group responsible for Transdev’s cultural transformation program which had positive engagement and productivity outcomes.• Created and rolled out a customer response process and templates.• Worked in partnership with PTV on:o Promotion of service changes to the public and stakeholder groupso Communications strategy and media risk management o General marketing campaigns Show less