Led the Customer Success department at MenuLabs before the company closed due to funding issues. My job duties prior to closure were as follows:Customer Onboarding and Success: Successfully onboarded new clients, ensuring a smooth transition and maximizing customer satisfaction.Relationship Building: Cultivated strong relationships with customers, acting as a trusted advisor and advocate.Customer Support: Provided exceptional customer support, resolving issues promptly and effectively to maintain high levels of customer satisfaction.Product Adoption: Facilitated client adoption of our software, ensuring full utilization and value extraction.Revenue Growth: Identified and closed cross-sell and up-sell opportunities, contributing to revenue growth and customer expansion.Process Improvement: Developed and implemented efficient processes to streamline client onboarding and support, maximizing efficiency and customer satisfaction.Customer Feedback: Actively sought and gathered customer feedback to inform product improvements and enhance customer experience.Quota Achievement: Consistently exceeded sales quotas for upselling and retention, driving revenue growth and customer loyalty.Department Development: Contributed to the development and growth of the customer success department, implementing best practices and processes.Strategic Insights: Provided strategic insights and recommendations to clients, helping them optimize their use of our products and services.

Supported Head of Business Development with the interviewing and hiring of 75 Sales Development Representatives and 7 Managers, increasing personnel by 511% in four month timeframe.Designed and executed the onboarding of multiple 20+ member cohorts using Asana and Google Suite.Collaborated with senior management on numerous major projects, including a redesign of qualification process to increase new businessDeveloped and managed team of 12 Sales Development Representatives by performing weekly activities including one on ones, call coaching, and tailored enablement to achieve quota attainment MoMCreated team website, centralizing 75+ resources to streamline workflow and increase productivityBuilt dashboards and ran reports in Salesforce, leveraging data to guide internal decision making and coachingFounded “Women in CK Sales”, a diversity oriented group focused on uplifting women both professionally and personally via organized events, dedicated communication channel, and disseminating information and resources

Prospected 260+ outbound cold calls on 125+ target accounts to generate 10 key strategic partnership opportunities weeklyAchieved 24% MQL → SQL WoW through establishing strong prospect communication and client relationship managementExceeded daily, weekly and monthly quota, achieving over 127% versus plan for 6 consecutive months Initiated lead generation and outreach training on web scraping, data extraction, and API automation to national sales org Strategized with marketing team to increase sell rate in target territory, boosting facility capacity from 73% → 96% by EOQ Spearheaded development trainings for existing team members, mentor new additions, and lead daily teamwide meetings Nominated as “Star Performer” by Sales Manager - assessed on initiative, innovation, work ethic, and team collaboration skills

Inaugurated company wide record for position for achievement of 6 month revenue goal within 2 months at 316% over quotaSourced and analyzed 15 prospects to create business cases weekly, presented findings to Sales Director for vettingImplemented strategic assessment of client pain points, utilizing objection handling and competitive selling to drive client success Advised existing clients to achieve highest ROI and upsell digital transformation services via competitive selling methodologies Nurtured account portfolio by managing 20 customer relationships through bimonthly check-ins and consultation calls Cold-called and conducted sales presentations to C-suite executive and high-level upper management to close new accountsCollaborated cross-functionally with 8 local and offshore teams to optimize client onboarding experience and efficiency Piloted redesign of sales and account management implementation strategy to incorporate startup prospecting alongside SMB and Large Enterprise accountsUtilized internal software to facilitate recruiting efforts to identify candidates, negotiate pay rates, and close candidates Mentored and upskilled 3 new and existing Associate Account Managers biweekly, dedicating 4 hours post work each weekWon “Acts of Awesomeness Award” - voted on by peers as assessment of employee who best embodies company values

Attained quota achievement to rank as a member of highest performing team throughout entire nationwide collegiate marketing organization Conducted 6 weekly drop-ins to manage client relationships and upsell product portfolio to existing On-Premise accounts Prospected 10 new accounts within West Coast territory to set qualified prospect meetings for Account Executive Curated large campus events and day-to-day consumer sampling opportunities to enhance brand loyalty and user experienceAnalyzed and presented market research to upper management team to identify new strategic business opportunities to target

Promoted to lead and educational keyholder within 3 months through strong work ethic and meticulous attention to detailsConstructed revitalized check-in process to increase efficiency, implemented locally and regionally at 6 locationsManaged responsibilities surrounding opening and closing the studio in a timely fashion, maintaining all company protocolsFacilitated onboarding and mentoring of new hires to expeditiously ramp up and train fellow employees