Customer Relationship Management Administrator
CurrentResponsible for the development and daily management of the company's Customer Relationship Management (CRM) system, SugarCRM. Responsible for the overall configuration and functionality of the CRM, provide strategic solutions through software configuration and provide support to users. Analyze data to support informed decision-making and collaborate with various departments to achieve goals. Consult with end users to analyze and understand needs, objectives and desired features. Provide… Show more Responsible for the development and daily management of the company's Customer Relationship Management (CRM) system, SugarCRM. Responsible for the overall configuration and functionality of the CRM, provide strategic solutions through software configuration and provide support to users. Analyze data to support informed decision-making and collaborate with various departments to achieve goals. Consult with end users to analyze and understand needs, objectives and desired features. Provide training through management of LMS platform. Build custom sets for special use casesBuild and maintain workflows for individual users or teamsSet up and monitor information flow within CRM and with other business-critical systemsTrain users on data cleanliness, internal processes, and new features Show less