Kate Rosen Email and Phone Number

Responsible for the processing of annual reconciliations, cost recovery and lease compliance for all store leases. Review and communicate annual reconciliation of operating expenses on a daily basis with landlord. Prepare written reports covering audit recommendations and findings.

Accountable for on-boarding New-Hires, which includes training on all procurement procedures, and applications. Fully acquired, tested, and launched Ascena Procurement portal (purchasing system)Conduct daily private and group training sessions for Procurement SystemCreate & introduce Quick Reference Guides and video guides for all brands and suppliers.Assist stakeholders by reviewing and editing purchase orders to ensure entities are compliant.

Responsible for implementing a chat program that elevated digital sales & service and provided an experience that was grounded and personal connections and unique to each customerAs a personal stylist, introduced her to fashion for her preferred style through guided website browsing, making her feel valued & appreciated and converting the sale.Handled over 1000 chats per week, improved cart conversion by 2%, and captured 1.5M sales.

Responsible for handling a wide range of administrative technical and support support tasks. Continually looked for ways to streamline operations and put into place formal procedures. Manage all accounts receivable payable and bank reconciliation processes. Handled all customer correspondence and manage the office project calendar for all jobs.

Lead overall store operation which includes achieving sale goals, driving a customer focused environment, managing talent and performance. Supervised and directed team to execute and present store to visual brand expectations.Acquired and built the skills necessary to drive the results and performance of my store; achieving above projected yearly plan by 1.5%.Created and inspired an environment where our customer was a priority in fashion was a focus through regular training, and influencing visual and merchandising strategies.

Handled customer agrees, complaints, billing questions and service requests. Calm angry customers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners from all areas.