Kate Rushworth Email and Phone Number
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Drawing on global experience gained from working for EDS, WPP, News Ltd, Commonwealth Bank and Alemba, I have focussed my career on delivering ITIL aligned ITSM and toolset transformation. I have over twenty years’ experience of driving continuous improvement and service excellence in IT. I have recently improved alignment to ITIL best practice and implemented integrated service management toolsets within organisations such as Luxair, Hiscox, Capita, Amey and Pallas Foods. With Hiscox we together received industry recognition for Continuous Service Improvement as Runner up in the RealIT Awards for service management toolset implementation. Highlights• End to end delivery of ITSM e-Business solutions, including; Initial scoping and specification, Business process analysis & alignment to ITIL processes, Design, build and delivery of all helpdesk functions and automated workflows, Integration with Email, Active Directory and asset-discovery toolsets, End User training and go-live support.• Achieved significant ITSM process efficiencies for WPP GroupM IT (20,000 FTEs) with cost savings in the region of 3 million GBP by deploying best practise process and the ITIL aligned ITSM (FrontRange) toolset. Built the BI reporting dashboard (Tableau) and PMO governance process (SharePoint, Infopath, Nintex workflow).• Delivered the signed off Commonwealth Bank of Australia’s Service Management Design requirements for HP OpenView.• Recognised by both News Ltd and the NSW Government’s Change Board for delivering CSI initiatives through business process analysis, system requirements gathering and process model definition leading to their deployment of VSM Infra, Microstrategy and Remedy) and achieving savings in excess of 2.5 million AUD.• Built inhouse consultancy mentoring programme for Alemba. • An enthusiastic team player with a proven consultancy record who has the ability to work independently.• A passion for designing flexible, practical and most importantly sustainable business process change solutions that provide measurable business benefit and cost savings.• A firm belief in the importance of commitment, loyalty, integrity and honesty in all interactions with customers, team members and business stakeholder partners to build and maintain reputation.• ITIL Service Management practitioner, working knowledge of ITIL v4, Prince 2, BI software, ISO Internal Quality Auditor (2002), SAGE accounting software.• vFire, ASM, Remedy, HP OpenView, Tableau, MicroStrategy, SharePoint, InfoPath
Alemba
View- Website:
- alemba.com
- Employees:
- 37
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Manager Project Management OfficeAlembaDevon, Devon, United Kingdom
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Itsm & Enterprise Management Product ConsultantAlemba Apr 2016 - PresentWokingAlemba is the creative IT Service Management software company behind vFire, trusted by global enterprises to deliver truly beneficial IT Service Management Solutions. • Initial scoping and specification for new clients.• Business Analysis and Process Analysis. • Design and Build through vFire toolset configuration and customization including automated workflow, Email, Active Directory and asset-discovery toolset integration.• End User Toolset Training.• High-level customer… Show more Alemba is the creative IT Service Management software company behind vFire, trusted by global enterprises to deliver truly beneficial IT Service Management Solutions. • Initial scoping and specification for new clients.• Business Analysis and Process Analysis. • Design and Build through vFire toolset configuration and customization including automated workflow, Email, Active Directory and asset-discovery toolset integration.• End User Toolset Training.• High-level customer support services.• Managing multiple projects simultaneously.• Mentoring Junior Product Consultants.• Authoring a set of consultancy workshop materials to ensure a consistency and best practise approach for the Professional Services team. Show less
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Owner And ManagerThe Drunken Tree May 2013 - Nov 2015Sodwana Bay, Kzn, South AfricaAs owner/manager, I created a profitable restaurant and bar within a UNESCO World Heritage Site, now fully managed. • Defined all operational process requirements. • Development of management systems and sales data analysis facilitating business growth within strict Government requirements for World Heritage Sites. • Achieved month on month revenue growth and several national accolades for service excellence within the first 24 months of operation.
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Service Management Process & Kpi ReportingGroupm (Wpp) Feb 2012 - May 2013LondonI built a service excellence platform across 7 key markets in GroupM EMEA winning recognition from both the GroupM IT Board and Tableau for developing a data visual analytics interactive dashboard.The aim of the platform was to host KPI metrics measurement on all IT operational performance across Service Desk, Global Support, Applications and Infrastructure support, Finance, GCC compliance, PMO and Business User Satisfaction. This involved working closely with the IT Director of each… Show more I built a service excellence platform across 7 key markets in GroupM EMEA winning recognition from both the GroupM IT Board and Tableau for developing a data visual analytics interactive dashboard.The aim of the platform was to host KPI metrics measurement on all IT operational performance across Service Desk, Global Support, Applications and Infrastructure support, Finance, GCC compliance, PMO and Business User Satisfaction. This involved working closely with the IT Director of each market as well as Global support and Finance to better understand the IT operation and where necessary to implement changes in existing process and local reporting to achieve standardisation and to deliver data reporting aligned with the EMEA KPI criteria. Once reporting was in place, the second phase of the project was to deliver an interactive Business Intelligence dashboard using Tableau to allow each director to securely access their metrics. Show less -
Global It Process & Project Management ConsultantGroupm Mar 2010 - Jan 2012United Kingdom & South AfricaI continued my role at GroupM as an independent consultant delivering on a project basis. I successfully managed the transition of numerous IT Infrastructure and Applications global and local groups onto ITSM (an ITIL aligned service management tool), customising the tool to meet specific team requirements and integrating this system with IT monitoring tools such as the Business Objects reporting platform. During this time, I have also provided system development and support for the group’s… Show more I continued my role at GroupM as an independent consultant delivering on a project basis. I successfully managed the transition of numerous IT Infrastructure and Applications global and local groups onto ITSM (an ITIL aligned service management tool), customising the tool to meet specific team requirements and integrating this system with IT monitoring tools such as the Business Objects reporting platform. During this time, I have also provided system development and support for the group’s IT project initiation and approval system. Show less
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Global It Process & Project Management DirectorGroupm Mar 2007 - Mar 2010London, United Kingdom• Achieved significant efficiencies within the Global IT group (20,000 employees) by deploying ITSM (an ITIL aligned service management tool) to regional and local teams, consolidating and automating key service management processes• Design, testing, deployment and post implementation training • Successfully delivered numerous software development upgrades to GroupM’s media agencies, including Microsoft Office upgrades, MediaFlow and GroupM’s bespoke branded office templates –… Show more • Achieved significant efficiencies within the Global IT group (20,000 employees) by deploying ITSM (an ITIL aligned service management tool) to regional and local teams, consolidating and automating key service management processes• Design, testing, deployment and post implementation training • Successfully delivered numerous software development upgrades to GroupM’s media agencies, including Microsoft Office upgrades, MediaFlow and GroupM’s bespoke branded office templates – mforms.• Using SharePoint, InfoPath and Nintex workflow, I developed, tested and deployed a bespoke IT project approval system for GroupM which is now employed by over 200 local IT groups worldwide.• Designed and developed the group's SharePoint intranet into a powerful online platform fostering closer international and multi-tier collaboration Show less
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Itil Service Management - Subject Matter ExpertCommonwealth Bank Of Australia Mar 2006 - Nov 2006Sydney, Australia• Delivered the bank's service management process and toolset requirements for HP OpenView, Testing and UAT documentation• Achieved full acceptance and sign off by the change programme leadership -
It Service Delivery AnalystNews Ltd Jun 2005 - Mar 2006Sydney, Australia• Developed, piloted and implemented a Project Management Lifecycle Acceptance process• Implemented national operational reporting to facilitate greater management visibility of local team performance using InfraEnterprise and MicroStrategy Reporting stimulating a greater focus on improved customer service -
Cultural Change Business AnalystNsw Government Mar 2004 - May 2005Department Of Commerce, Sydney, Australia• Coordinated a change management programme for the NSW Government Department of Commerce• Implemented a series of initiatives to improve the quality of communication and transfer of information between 10 local government departments. This fostered management visibility, increased productivity and improved customer service• Recognised by the Government's Change Management Board for demonstrating innovation and delivering organisational change -
It Service Delivery Manager At EdsHewlett-Packard Aug 2000 - Oct 2002London, United Kingdom• Led the transition of the UK service delivery organisation (2000 people) to achieve ISO 9000:2000 standards and managed the internal audit programme across the Service Delivery group• Successfully managed a team of 30 technical support engineers delivering IT support for the London Excel Exhibition Centre during the venue's first 35 exhibitions• Developed ITIL aligned procedures and performance reporting demonstrating the team's consistent service excellence using Remedy ITSM tool
Kate Rushworth Skills
Kate Rushworth Education Details
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University College LondonHistory Of Art & Philosophy -
Ryde School, Isle Of Wight
Frequently Asked Questions about Kate Rushworth
What company does Kate Rushworth work for?
Kate Rushworth works for Alemba
What is Kate Rushworth's role at the current company?
Kate Rushworth's current role is Manager Project Management Office.
What is Kate Rushworth's email address?
Kate Rushworth's email address is ka****@****l.co.uk
What is Kate Rushworth's direct phone number?
Kate Rushworth's direct phone number is (212) 297*****
What schools did Kate Rushworth attend?
Kate Rushworth attended University College London, Ryde School, Isle Of Wight.
What are some of Kate Rushworth's interests?
Kate Rushworth has interest in Travel And Reading, Skiing, Yoga, Scuba Diving, Yacht Master Qualified, Sailing, Walking/hiking.
What skills is Kate Rushworth known for?
Kate Rushworth has skills like It Service Management, Software Development, Business Intelligence, Project Management, It Management, Sharepoint, Itil, Process Improvement, Crm, Project Planning, Prince2, Pmo.
Who are Kate Rushworth's colleagues?
Kate Rushworth's colleagues are James Speight, Laurence Scott-Mackay, Rochelle Mclaughlin, José Fonte, Mari Stanfield, Elliot Butcher, Maree Guise.
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