I joined Flawless Studios as an entry-level Bookings Administrator and was promoted due to my exceptional performance. Over the years, I took on increased responsibilities, demonstrating my skills in customer management, team leadership, and operational support. My expertise includes data management, CRM system development, and administrative support, making me a versatile asset to the company. Unfortunately, the company entered insolvency in April 2024, just before my sixth anniversary.Bookings Advisor Responsibilities:I managed inbound and outbound calls, booking customers with vouchers into studio diaries. I entered sensitive customer data into the CRM, activated online vouchers, and handled reservations and payments. I consistently exceeded booking targets with an efficiency of two bookings per hour. I used scripts and company policies to create urgency and ensure adherence to expiry dates. I also covered other departments, including the studio reception desk.Administrative and Operational Responsibilities:I developed scripts and templates for staff using WhatsApp, Zendesk, and email. I implemented bulk email campaigns to boost productivity and generate revenue. I overhauled the online chat and customer service responses, including auto-replies and training guides. I provided professional customer service, handled complaints, and escalated issues as needed. I completed customer insight reports, managed data input, and provided insights on customer responses and staff efficiency. I led a team of booking agents, trained new hires, and managed the CRM system’s development and training. I handled data export/import, maintained accurate customer contact information, and supervised the bookings, marketing, and sales teams. I managed chargebacks, refunds, and worked with marketing to improve customer relations. My general duties included scanning, filing, and stock management for supplies.