• Conduct the initial intake of workplace injury and complete the WSIB Form 7 within the mandated timeline• Collect all appropriate medical documentation, FAF, From 6, IME• Liaison with WSIB Case Mangers on a regular basis to ensure the claim is progressing forward • Maintain regular communication with employees addressing concerns • Collaborate with various departments on matters such as workplace accommodations, modified return to work plans• Prepare correspondence for WSIB advising employee’s employment accommodations, restrictions, duration of return to work plan and salary information • Track and analyze workplace injury trends and prepare statistical reports• Reconcile and analyze WSIB invoice costs, administration and physician fees with WSIB claim in order to process WSIB invoices • Maintain WSIB files and electronic records in Parklane and the claim management system ensuring all records are confidential and accurate • Prioritized and multitasked; work on multiple files while working independently• Liaison with Legal department regarding complex claims• Reconcile weekly Covered by Advances issued by WSIB (schedule 2 employer)• Regularly review collective agreements and adhere to the contractual obligations• Collaborate with School Administrators, Principals, Human Resources, Employees, WSIB, and Unions –to obtain additional information regarding the workplace injury and ensuring the claim is moving forward

• Advised supervisors on WSIB, employment accommodations, Human Rights Code • Negotiated and provided resolution for FCA worker, Union, WSIB Return to Work Specialist guaranteeing the return to work plan to the physician’s instructions and in compliance with OHSA • Developed return to work plans for injured workers in accordance to functional abilities form • Conducted interviews with injured workers obtaining information regarding barriers and post injury concerns • Managed WSIB claims from start to finish and ensured all regulatory obligations were maintained in a timely manner • Processed/reviewed Form 7, REO7, 9, 6, 8, 42, 26, FAF, FAE, IME • Offered the worker employment accommodations on the first day of absence, referencing WSIB Standard of Restrictions • Liaison with WSIB Case Managers on a regular basis to ensure file adhered to process and progressed forward • Analyzed and evaluated injury reports and determined if further actions were required, as needed submit the Intent to Object forms, reviewed and prepared files for appeals • Liaison with supervisors, WSIB Return to Work Specialists, medical consultants, Health and Safety team, senior management ensuring claims were accurately and efficiently processed • Requested PDAs from ergonomics department to evaluate the worker’s workstation • Obtained extensive knowledge of collective agreements and adhere to the contractual obligations• Educated FCA staff on how to reduce lost time claims related to occupational injuries • Prioritized and multitasked; worked on multiple files simultaneously while working independently • Updated database daily with information in accordance to Manulife and FCA policy • Ensured all WSIB cost saving measures have been requested such as cost relief, objections and appeals

• Conducted in-depth workplace injury investigations by asking a series of questions to employee, witnesses and supervisors • Created and implemented Return to Work plans, ensuring workers and supervisors understand and adhere to plan • Offered injured worker modified duties within 24 hours of their injury, discussed employment accommodations • Managed disability claims nationally, adhering to the various provincial legislations • Conducted complex investigations and chaired meetings providing mediation• Provided advice to clients clarifying current legislations regarding WSIB, employment and Human Rights issues • Gathered witness statements and all relevant evidence in relation to the case• Represented the employer at WSIB hearings• Filed objections and formulated appeals to the appropriate Workers Compensation Board • Held meeting with WSIB Case Managers and Return to Work Specialist ensuring the file is adhering to process and all employment accommodations were addressed• Obtained extensive knowledge of collective agreements and adhere to the contractual obligations• Monitored the injured worker’s treatment to ensure compliance, progress and effectiveness of return to work plan • Prepared monthly reports and attended client meetings, discussed the claims, progress made and next steps • Joint Health and Safety Representative – developing and implementing policies and procedures in regards to local, provincial and federal health and safety regulation. Provide staff training for emergency response, hazardous material handling and industrial hygiene policy

• Managed non-occupational claims for the City of Calgary (Police/Fire/office staff) - a large unionized environment • Implemented the Biopsychosocial model which encompasses the idea of early intervention • Obtained critical information regarding the employees social and psychological factors related to the employee’s absence, which included family issues, function at home, ADL’s, motivation in the workplace and barriers • Liaised with the primary treating practitioners, other health care professionals, insurers, employee and employer contacts • Provided education to clients on Health and Safety, Human Rights Acts, and insurance policies • Created sustainable return-to-work plans in accordance to treating physician recommended restrictions by reviewing Attending Physical Statements and consulted the MD Guidelines to establish return to work date, restrictions and accommodations • Conducted research on various diagnosis confirming symptoms, risk and causes, treatment, prognosis, rehabilitation, guideline for ability to return to work, and failure to recover • Chaired meetings with the employee, employer and Union ensuring the return to work plan was maintainable • Extensive knowledge and experience with third party environment such as, referral process for medical investigations, specialist referrals and functional assessments and collective agreements and adhere to the contractual obligations• Prioritized and multitasked; worked on multiple files (of sensitive nature) simultaneously while working independently • Updated documentation on all file related activities on database on a daily basis

• Managed WSIB claims ensuring all regulatory obligations were maintained in accordance to Scheduled 2 • Drafted objection letters, drafted Intent to Object forms and reviewed claim files for appeal process • Submitted Form 7, REO7, Form 9 to WSIB and review FAE, Form 6 and Form 8 • Maintained confidential files; processed WSIB absence reports and administered advances • Reviewed WSIB correspondence and responded according to procedure • Determined the impact on claims management and the work accommodation efforts within the various collective agreements • Investigated and prepared case files for WSIB hearings • Analyzed and evaluated injury reports and determined if further actions were required• Liaised with city managers/supervisors, return to work specialists, finance department to ensure claims were accurately and efficiently processed

• Provided consultation for potential clients seeking Canada Pension Plan Disability (CPP)• Prepared CCP-Disability and Human Rights applications• Prepared clients for WSIB/WSIAT and CPP hearings, liaised with clients and provided regular updates • Prepared written submissions for Workplace Safety Insurance Board (WSIB) and CPP Disability Tribunal • Followed up with Service Canada, Social Security Tribunal, and WSIB regarding critical time sensitive matters • Prepared Intents to Object forms and WSIB appeals

• Adjudicated over 500 hearings – decisions based on evidence, legislation and relevant case law • Prepared for appeal hearings and reviewed extensive confidential medical documents, analyzed evidence, prepared interview questions, referenced legislation and case law to analytically adjudicated the appeal • Reviewed diagnostic reports including X-rays, CT scans, MRI, IME, WSIB correspondence and forms • Applied excellent judgment in the application of Administrative Law when adjudicating hearings and assisting in determining applicable CPP-Disability legislation • Completed detailed minutes which assisted in making sound and decisive ruling • Conducted extensive deliberations with the medical and legal member of the tribunal • Articulated decisions confidently, in a manner easily understood by the appellants

•Successfully facilitated various programs for Workplace Safety Insurance Board (WSIB), including job search training programs and employment related workshops, to clients, regularly obtaining high ratings from participants;•Demonstrated strong focus on improving client employability by reviewing and writing resumes, cover letters and thank you letters;•Documented all activities and wrote detailed monthly monitoring reports;•Was proactively engaged in problem resolution to ensure efficient and effective outcomes;•Prepared and developed work placement agreements.

•Successfully created and implemented a viable Return to Work Action Plan•Interviewed clients, reviewed their employment and educational history and discussed employment barriers•Prepared detailed Rationales to summarize clients' eligibility for provincially funded programs•Facilitated group workshops, kept apprised of regional and local labour market information•Liaison with community partners and training institutions•Maintained caseload of 200 clients, program statistics and database•Complied with the Ontario Health and Safety Act