Kate Kang Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

I leverage technical expertise and product knowledge to provide efficient, empathetic, and accurate support for Neo's growing customer base. With a strong focus on sales and marketing, I excel in enhancing customer experiences and driving business growth.✨ Key Achievements:Proficient in delivering technical assistance and resolving issues in the dynamic fintech sector.Experienced in streamlining onboarding processes to ensure seamless integration of new hires into customer support roles.Learning and Development:- Mastering dbt and its application in customer-centric solutions.- Practicing SQL to understand financial transactional databases.- Utilizing real-time metrics to assess ticket performance.Project Development:- Fraud and anomaly detection- Loss forecasting- Customer segmentation- Profitability analysis- Credit risk forecastingGained Knowledge:- In-depth understanding of Interac, Mastercard, e-transfer vs. EFT.- Proficiency in authorization, fraud prevention, operations, and onboarding.- Solid grasp of financial principles and interest rates.- Experience with various products, including HBC, Tims, Cathay Pacific, and Neo Mastercard.- Completed extensive training in AML, fraud, senior assistance, code of conduct, and more.Skills: Amazon Web Services (AWS), Google Workspace, Customer Relationship Management (CRM), Client Relations, Communication, Customer Service, Microsoft Office, Team Management, Detail-oriented, Analytical Skills, Critical Thinking, Interpersonal Skills.My role at Neo Financial has equipped me with a comprehensive skill set that bridges financial support and customer onboarding with sales and marketing strategies. This unique blend enables me to deliver exceptional service while driving customer satisfaction and business success.

Calgary, Alberta, Canada

💼 Developed and enhanced training materials for optimal learning experiences, promoting and selling financial products to clients of Neo, Hudson's Bay, Cathay Pacific.✨Key Achievements:- Expertise in Customer Engagement.- Advanced Communication Abilities.- Proficiency in Jira and Azure Databricks.- Strong Time Management Skills.- Committed to Excellent Customer Service.- Focused on Enhancing Customer Experience.

Calgary, Alberta, Canada

🎯Ensured exceptional client interactions and experiences, actively listening to inquiries, addressing concerns, and guiding clients to suitable financial solutions.✨Key Achievements:Provided personalized support and solutions, enhancing overall customer experience.Employed strong communication skills to empathetically and effectively assist clients.Strengthened relationships with clients, contributing to the company's reputation for exceptional customer service.

Calgary, Alberta, Canada

📈 Played a pivotal role in driving growth and expanding the company's reach, cultivating relationships with potential clients and effectively communicating Neo's products and services.✨Key Achievements:Established trust and built lasting connections with clients, driving sales and contributing to company success.Demonstrated a keen understanding of customer needs, advancing to the role of Customer Experience Specialist.

Calgary, Alberta, Canada

🌐 Guiding Product Management Cohorts:Dedicated to nurturing the growth of Cohorts at Tacit Edge. Spearheading networking initiatives and fostering engagement in lessons for aspiring Product Managers. 🤝🛠️ Career Development:Providing mentorship and support to facilitate professional development within the Tacit Edge community. 👥📚 Applied Product Management Course:Serving as a Teaching Assistant in the prestigious Applied Product Management course at SAIT. Assisting students in comprehending key concepts, assignments, and projects related to product management. 💼 Mentoring and Guidance:Offering mentorship to future Product Managers, sharing insights and practical knowledge. Contributing to the educational journey of students, helping them develop the skills needed for a successful career in product management.

Calgary, Alberta, Canada

🚀 Strategic Networking Enhancement Project:Led a volunteer initiative as a Product Manager at CRIN, focusing on improving their networking system. 💼Conducted comprehensive research, empathy mapping, and prototyping throughout the CRIN member list. 📊🔍💡 Problem Identification and Solution Design:Investigated the current networking system on the online platform through research-based methods. 🌐Conducted interviews and surveys to pinpoint problem statements in seamless communication and networking. 🗣️📝🌐 Approach and Execution:Applied a research-based approach, moderating discussions, prototyping, and conducting interviews to identify personas. 👥🔄Developed a solution that streamlined networking and collaboration, enhancing the overall user experience. 🛠️📈👥 Collaborative Teamwork:Collaborated with a cross-functional team, including UX designers and marketers, to implement effective changes. 🤝👩‍💻The impact of the changes resulted in a more efficient and seamless connection experience, fostering improved collaboration among Crin members. 🌟💻

Seoul, South Korea

🚀 Program Development and Management:Spearheaded the creation of 150 programs for digital transformation, personal growth, and skill development. 🔧🤝 Customer Engagement and Marketing:Orchestrated seamless customer engagement, ensuring an enriching participant experience. 📸Led successful Instagram marketing campaigns, reaching a diverse audience for our programs. 🌈👥 Team Leadership and Mentorship:Guided a dynamic team in creating innovative programs, diversifying our educational offerings. 🌐Empowered individuals on a transformative journey of personal growth and skill enhancement. 👥💼 Program Offerings:Established a comprehensive hub for personal branding, coaching, and skill development. 🧠Pioneered diverse programs including Branding Class, Book Club, Online Class Setup, and Skill Development. 📚My journey as the founder of this digital transformation education platform is incredibly fulfilling, contributing to the growth and empowerment of individuals seeking to enrich their lives and expand their horizons. 🌍

Calgary, Alberta, Canada

- Provided leadership and guidance to a team of educators, ensuring a safe and nurturing learning environment.- Developed and enhanced curriculum, creating age-appropriate activities and educational programs.Offered mentorship and support to the teaching team, fostering professional growth and motivation.- Engaged and collaborated with parents through regular communication and organized meetings.- Managed various administrative tasks, including scheduling, budgeting, and ensuring regulatory compliance.- Committed to providing a nurturing and empowering educational environment for children.

Calgary, Alberta, Canada

- Facilitated a nurturing and stimulating learning environment for children.- Created age-appropriate curriculum and activities, fostering creativity and cognitive development.- Prioritized the safety, comfort, and overall happiness of each child in my care.- Collaborated with the teaching team in lesson planning and assessment for a positive learning atmosphere.- Fostered open communication with parents, organizing meetings to strengthen the home-school partnership.- Contributed to the growth and development of the next generation, providing a strong foundation for lifelong learning.

South Korea

- Designed and delivered engaging lessons aligning with the prescribed curriculum.- Adapted teaching methods to cater to the diverse needs of students, fostering inclusivity.- Conducted regular assessments and provided constructive feedback for language skill improvement.- Maintained a positive and inclusive classroom environment through effective management techniques.- Actively engaged with parents, keeping them informed about their child's progress and addressing concerns.- Prioritized continual professional development through workshops, training, and educational seminars.- Cherished the opportunity to empower students with language skills and contribute to their overall growth.

South Korea

- Devised and executed comprehensive sales strategies, contributing to increased revenue and achieving sales targets.- Provided strong leadership to a team of sales representatives, focusing on team development through training and mentoring.- Managed visual merchandising and store layout, enhancing the overall shopping experience and driving sales.- Prioritized customer engagement, actively addressing inquiries, and resolving issues to build brand loyalty.- Oversaw inventory management and stock replenishment, maintaining an organized stockroom for efficient operations.- Played a role in budgeting and financial management, ensuring effective resource allocation to support sales operations.- Focused on driving sales growth, fostering a positive work environment, and delivering a superior shopping experience.

South Korea

- Led and supervised a dedicated team of sales representatives, providing guidance and motivation to achieve sales targets.- Developed and implemented effective sales strategies, setting targets and adapting to market conditions.- Managed visual merchandising and store layout, optimizing customer engagement for an enhanced shopping experience.- Emphasized superior customer service, actively engaging with customers to reinforce positive relationships and brand loyalty.- Focused on the growth and development of team members through training, feedback, and mentorship.- Oversaw inventory and stock management, ensuring the store was well-stocked and organized to meet customer demand.- Instrumental in driving sales growth, fostering a positive work environment, and delivering an exceptional shopping experience.

South Korea

- Actively engaged with customers, ensuring a memorable and satisfying shopping experience.- Possessed extensive product knowledge, effectively describing and recommending items to customers.- Achieved and exceeded sales targets and KPIs through a focus on results and customer satisfaction.- Contributed to visual merchandising, ensuring attractive and organized product displays.- Collaborated with colleagues to maintain a positive and productive work environment.- Provided excellent customer service, addressing inquiries, concerns, and issues promptly and professionally.- Developed strong customer service and sales skills, contributing to the success of Lotte Department Store.

Sydney, New South Wales, Australia

- Led a team, ensuring top-notch customer service and a positive experience.- Managed shifts, created staff schedules, and optimized staffing during peak times.- Prioritized customer happiness by training and motivating staff for friendly and accurate service.- Ensured top-quality ice creams, contributing to customer satisfaction.- Maintained a clean and safe shop environment through safety and hygiene protocols.- Managed stock and supplies to ensure smooth daily operations.- - Acted as a problem solver, handling challenges, customer concerns, and maintaining operational efficiency.- Focused on teamwork, customer satisfaction, and creating a welcoming ice cream shop experience in Sydney.

Sydney, New South Wales, Australia

- Greeted customers warmly, helping them choose from a variety of ice cream flavors.- Took orders efficiently and accurately, ensuring customers received their desired treats promptly.- Maintained a clean and safe shop environment, prioritizing cleanliness for a positive experience.- Collaborated with the team, assisting with tasks like restocking supplies and handling transactions.- Focused on customer happiness, addressing special requests and concerns promptly.- Strived for efficiency during busy times to enhance the overall customer experience.- A key contributor to creating a welcoming atmosphere, ensuring everyone left with a smile.