• Responsible for ensuring that quality staff are recruited, motivated, trained and retained in a particular branch, and ultimately, in the Bank.• Develop a marketing plan that will increase market share / penetration. Incumbent is expected to increase the business of the Branch by increasing the number of new accounts and developing new business areas.• Review the marketing plan of the branch and prepare target market study covering the industries / markets defined to serve• Prepare written call reports in format determined by management and periodically follow up “close” sales• Ensure adequate adherence to Credit policies, processes and procedures• Foster involvement in the ‘team’ concept by listening, sharing ideals and information in the interest of the Bank• Ensure customer facilities applications are thoroughly appraised, review all applications, and make appropriate recommendations / decisions• Conduct collateral inspections and appraisals. Assemble and process files and forward processed applications to management with recommendations• Monitor and initiate recovery action on non-performing loans• Identify needs of accounts holders / customers and buyer values and proactively seek to provide products / services to meet identified needs• Ensure new accounts are adequately coded to ensure proper MIS classification• Provide regular reports / updates for management attention• Provides leadership, coaching, training/development and supervision to all members of its team.

• Ensuring banking operations in the region is in line with Policy of the bank.• Maintain close contact with TSD Heads to monitor service and operational issues in the branches• Visiting branches for on the spot assessment of service standards, ambience and adherence to laid down policies and procedures.• Monitor internal accounts of the branches, paying attention to vulnerable accounts.• Timely approval of requests from Account Officers and TSD Heads. • Review of staffing position in the branches to ensure optimum staffing for effective service delivery.• Ensure that all ATMs in the Region are up and functional at all times.• Capacity Building through Trainings, Coaching and Mentoring of staff in the Regions• Develop ideas and innovations that will bring about service improvements.

• Ensuring branches remain within the approved vault limits.• Coordination of cash activities bank wide.

• Ensuring effective supervision and control of local treasury unit.

• Authorize all branch operations transactions.