Provides direction and day-to-day management of several key functions such as finance, administration, human resources, organization performance and/or compliance; assumes responsibility for major projects; assumes responsibility for the organization in absence of the Executive Director. Participates as a member of the senior management team to ensure effective program planning, organizing, operations and staff development, while working to meet the organization’s short- and long-term objectives.

Provide specialized services to support organizational needs including managing metrics and evaluation projects, grant writing and reporting, and facilitating communications projects.

Oversee the administrative and operational activities that support all programs. Design and implement efficient policies, procedures, and systems that improve quality of programs and support growth.Direct budgeting process for the program department. Manage the effective use of program funds through development of program budgets & budget revisions, and tracking of fiscal resources.Design and oversee the implementation of the organization's program evaluation strategy to assess programmatic impact, monitor service delivery and quality, and to support impact reporting.Collaborate with development department in the creation and completion of grant proposals and reportsExecute HR tasks for program staff, volunteers, and interns, including maintaining program personnel records and completing payroll. Coordinate program staff, volunteer, and intern recruitment, onboarding, training, and supervision, including direct supervision of 3 FTE staff and various internsAs a member of the Senior Leadership Team, collaborate and help guide organizational strategy and development.

Managed program operations for a mentoring program funded by Illinois Department of Human Services and Chicago Department of Family Support Services, including direct supervision and management of 1 FTE program assistant positionMonitored subcontracts and program budgets of 12 participating schools totaling $627,000 to coordinateservice delivery of over 15,000 hours of service per year to over 430 studentsDelivered training and supervision to schools and program mentors to ensure quality service delivery andattainment of program goalsEnsured grant compliance through ongoing program management, evaluation, and program audits and coordination with program funders. Prepared contract proposals, tracked service delivery and program outcomes, and completed monthly, quarterly, and yearly reportsCo-founded agency clinical team, which provided clinical support, services, and supervision to member schools, students, and program staff. Developed and executed professional development trainings for schools’ staff with a focus on trauma-informed care and crisis intervention and de-escalation skills

Maintained Raiser’s Edge Donor Database and completed monthly financial reports and reconciliationsfor the development departmentManaged relationship and communications with large institutional and individual donors throughcompletion of timely acknowledgement lettersLed internal agency fundraising efforts, as well as, coordinated organizational events and mailings whichincluded board members solicitations

Managed quality assurance for all files, databases, and reportsCommunicated and coordinated with program managers and external program contacts about data collection and programmatic needsAssisted with program development, including researching, organizing, and maintaining centralized resource information and yearly calendar of program activities

Implemented and supervised semi-independent living apartment facility for young adults and adults experiencing severe mental illness and co- occurring disorders.Coordinated transition of clients to and from state hospital, inpatient, group home, and independentliving facilities. Arranged housing placements as a member of Residential Housing CommitteeEstablished and coordinated service delivery as member of hospital’s first Assertive CommunityTreatment team, including case management and activities of daily living trainingCompleted assessments, treatment plans, and daily case notes documenting service delivery; providedrisk assessment and crisis intervention services, including ER on-call services