Kate Saunders Email & Phone Number

Woburn, MA, US

Boston, Massachusetts, US

- Manage team of three Customer Success Managers, responsible for the 80 largest strategic enterprise customers, totaling $58M in ARR.- Responsible for largest key customer, valued at $8M ARR, to help drive adoption, gaining value from the platform to become an enterprise-wide solution.- Partner with Sales, Marketing, Product, and Professional Services to.

Boston, Massachusetts, US

- Managed a team of five Customer Success Managers responsible for 38% of service packages, equaling $11.4M ARR, to ensure customers achieve their desired business outcomes.- Leveraged leadership skills to identify deficiencies and opportunities to improve processes, policies, and procedures internally, and for our customers. Examples include running a.

Boston, Massachusetts, US

- Maintained 19 strategic accounts with Ultimate Enablement Services, managing the success of services provided, while driving adoption and growth.- Managed team capacity and resources in partnership with cross-functional team leadership.- Facilitated monthly and quarterly business reviews, and presented business metrics and growth updates to senior.

Boston, Massachusetts, US

- Joined the Customer Success - Enablement Services team, managing Premium and Ultimate customers to help enable and achieve their success plans.- Hosted training and on-site rapid application development events for largest key strategic accounts, helping drive over $3M in annual savings and 900 hours a week for end users.- Trained and mentored new.

Boston, Massachusetts, US

- Managed 50-60 key commercial accounts, driving engagement and adoption, obtaining 106% net retention and $29K in ARR growth.- Collaborated with cross-functional teams to develop strategies for driving customer success and desired outcomes.

Canton, Massachusetts, US

- Developed and managed supervisors and staff members who installed physician-directed products on time, while quickly working through client issues.- Mentored staff through quarterly and annual employee performance evaluations to define expectations and advance their career growth.- Instituted learning sessions and biweekly newsletters to ensure staff.

Canton, Massachusetts, US

- Managed a team of Application Specialists to ensure accounts successfully implemented best practices and standard content, while meeting their live dates.- Navigated escalations with C-level executives and customers to provide the delivery of code, assign timelines, and suggest workarounds.- Created project plans and training documentation for new.

Canton, Massachusetts, US

- Trained new employees, including: software demonstrations, traveling to client training sessions to provide feedback, and working side-by-side to resolve issues.- Assisted Supervisors with interviewing prospective employees and group assignments.- Created educational documents for both internal teams and customer users.

Canton, Massachusetts, US

- Traveled extensively throughout the United States and Canada, to meet and train clients, demonstrate software capabilities, facilitate LIVE execution and optimization for hospital information systems.- Flawlessly presented technical information and concepts during client visits, weekly calls and web seminars to demonstrate software functionality.