Kate Scanlan Email & Phone Number

Rockies: CO, UT, WY, MT, NE, KS

Denver, Colorado, United States

• Assume all reasonable decision-making authority to advance the progression, development and management of the Enrollment Services team
• Coach and manage a team of 10-18 reps that is focused on student service with emphasis on quality attempts, quality contacts, following pre-determined workflows, and relationship building
• Conduct annual and quarterly progress reports for Enrollment Services Advisors consistent with the University’s evaluation processes and expectations
• Coordinate a partnership with multiple internal departments to improve students’ success rate and improve the effectiveness and efficiency of our processes

Greater Denver Area

• Create memorable experiences and relationships between perspective students and provide information on degree programs, admissions requirements, and resources and capabilities offered
• Maintain and retain up to 100 students at a time to ensure success in each individual student: including required documents and classroom support throughout class
• Create, modify, and update reporting tools to help with retention of students through organization management
• Lead a pod of three enrollment advisors to create an efficient and productive communication strategy to manage student population to ensure student transition and success
• Led and managed team while manager was out of office including operational tasks, motivation and encouragement, communication between upper management and team, and direction for goals

Gainesville, Florida Area

• Maintain and build relationships with a sales book of business's containing around 130 accounts; some of my larger accounts include GRU: Gainesville Regional Utilities, Wal-Mart, The Golden Peanut, many of the City.
• Assist customers/account holders with product information, ordering and sales
• Collaborated and worked with venders to meet customer requests and provide customers with the most up to date products and information
• Met individual sales goals set by District Manager
• Research product knowledge to place and fulfill orders on multiple mediums through many different sources: Fastenal, venders, local stores, along with other both internal and external sources
• Receive large volume truck deliveries daily, ship inventory, and redistribute products throughout other Fastenal locations

Gainesville, Florida

• Communicated up-to-date information to a specific student body on a weekly basis
• Organized marketing and social events to promote the company and meet with potential customers
• Created and launched new marketing strategies with a small marketing team
• Gathered feedback from student bodies and reported back to Head of Marketing

Melbourne, Florida Area

• Created, organized and implemented an accountability program to all team members
• Planned multiple events that required set up and organizing a professional setting to meet with customers and speak about the company, providing information, answering questions, and registering customers with the.
• Collaborated on a team of 4 to market immunizations which lead to 20% increase in sales and won the award for best marketing and sales results amongst the other teams
• Gained experience in inventory, merchandising, customer service, management roles and private branding
• Directed and managed team members in each of the departments on a continuous basis, setting sales goals for each department based on previous numbers: Assisting with tactics and strategies to achieve the set goals

Gainesville, Florida

• Coordinated and scheduled all sporting/intramural events for the sorority and attended the three events weekly
• Motivated and compiled teams of 7-12 players for each sport three times a week
• Liaison between Sports Complex Facility and Kappa Alpha Theta

Gainesville, Florida Area

• Greet and assist client when they arrive at our facility and direct them to assistance if necessary
• Answered multiple phone lines and answered client inquiries and/or connect them to the correct Representative
• Organized and filed all client information and paper work in the appropriate fashion
• Created and sent greetings, news letters, and urgent information to client base

Bachelor Of Science (B.S.), Business Administration, Management And Operations

Activities and Societies: Kappa Alpha Theta

Master Of Business Administration - Mba