Kate Shearman Email & Phone Number

1/91 Havelock Street, West Perth, 6005

Darwin, Australia

• KEY ACHIEVEMENTS
• Introduced campaign creation and analysis of direct marketing communications, including Facebook, MailChimp, Instagram, and Shopify resulting in an expanded client base by 55% within the first 12 months with continual.
• Through the analysis of profit and loss statements, I was able to identify critical overspend in operational areas making recommendations and implementing changes. One example included reducing the budget for workshop.
• Built an innovative sales plan within the first three months of my tenure, focussing on improving customer experience through e-commerce and analysing metrics, along with implementing staff training and coaching.
• Developed, implemented and managed a two-year marketing strategy that propelled membership sales by 35%, workshop sales by 50%, and exhibition sales by 26%. I achieved this by consistently delivering on marketing.
• Created and implemented a customer service philosophy building streamlined processes and systems, and providing staff training and mentoring which enabled senior management to focus on other priorities.

Darwin, Australia

• KEY ACHIEVEMENTS
• Successfully delivered a strategic project on behalf of the Northern Territory Government to research, evaluate and report for the Occupational Skill Shortage List for the construction, mining, civil, and.
• Lead a statewide project to combat skill shortages within the electrical industry to identify unlicensed electricians and develop a return to trade strategy through targeted research and data analysis.
• Exceeded expectations Through the successful delivery of two statewide competitions for apprentices I exceeded expectations by securing financial sponsorship from key industry figures and increasing participation.
• Proactively identified issues that affected project delivery, making recommendations for potential solutions; including cost, time, risk and impact for each solution.OPERATIONAL RESPONSIBILITIES
• Responsible for the implementation of strategic projects involving, clients, stakeholders, industry partners and government agencies, including the review and reporting of projects to ensure agreed outcomes are achieved.

Perth, Australia

• Promoted to team leader within the first eight months of my tenure, demonstrating effective leadership by providing direction, support and mentoring to an assigned team of 10.
• Identified by senior management as a future leader and sent on various internal training and professional development courses.
• Displayed exceptional diversity as a relief operator throughout the metropolitan area across platforms such as administration and data entry, operations, customer service, and payroll.
• One of five people headhunted to participate in a pilot program involving training and mentoring new staff.